Kali Oliver
Murrumba Downs,QLD
Summary
Adaptable Claims Generalist Associate known for maintaining high productivity levels and completing tasks efficiently. Possess specialised skills in claim processing, dispute resolution, and policy interpretation which enable precise and timely claim management. Excel in communication, problem-solving, and time management, ensuring seamless operations within fast-paced environments.
Overview
3
3
years of professional experience
Work History
Claim Management
Auto & General (Budget Direct)
North Lakes, QLD
04.2025 - Current
- Facilitated filing of car insurance claims for third-party clients.
- Processed payments for external stakeholders, ensuring timely transactions.
- Advised customers on rejected claims, clarifying reasons and next steps.
- Liaised with internal teams to guide third parties through necessary procedures.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Managed booking schedules and coordinated travel arrangements for clients.
Customer Service Officer
Auto & General (Budget Direct)
North Lakes, QLD
12.2023 - 04.2025
- Maintained customer records by updating information in the database regularly.
- Trained new employees on customer service protocols and software usage effectively.
- Conducted follow-up calls to ensure customer satisfaction and address concerns promptly.
- Participated in team meetings to discuss service improvements and share feedback regularly.
Barista
Base Camp Specialty Coffee
North Lakes, QLD
02.2023 - 10.2023
- Prepared espresso beverages following standard recipes and quality guidelines.
- Operated espresso machines and grinders to ensure optimal performance.
- Provided excellent customer service by greeting and assisting patrons.
- Maintained cleanliness of workstations and dining areas throughout shifts.
- Managed cash register transactions accurately and efficiently.
- Assisted in inventory management by restocking supplies as needed.
Education
High School Diploma -
Mueller College
Rothwell, QLD11-2022
Skills
- Organisational skills
- Time management
- Payment processing
- Task prioritisation
- Quick learner
- Database management
References
References available upon request.
Timeline
Claim Management
Auto & General (Budget Direct)
04.2025 - Current
Customer Service Officer
Auto & General (Budget Direct)
12.2023 - 04.2025
Barista
Base Camp Specialty Coffee
02.2023 - 10.2023
High School Diploma -
Mueller College
Similar Profiles
Nia GethingNia Gething
Senior Recruitment Advisor at Auto & General Insurance (Budget Direct + CTM)Senior Recruitment Advisor at Auto & General Insurance (Budget Direct + CTM)
Kali OliverKali Oliver
Customer Service Officer at Budget DirectCustomer Service Officer at Budget Direct
Lauren PatersonLauren Paterson
Customer Service/ Motor Claims at Budget DirectCustomer Service/ Motor Claims at Budget Direct
Jayde SimmsJayde Simms
Operations Team Leader at Pool SystemsOperations Team Leader at Pool Systems
Vicki JaquesVicki Jaques
Legal Assistant - Volunteer at Pine Rivers Community Legal CentreLegal Assistant - Volunteer at Pine Rivers Community Legal Centre