Kalimna Campbell
Alstonville
Summary
My name is Kalimna. I am a very enthusiastic individual. My vision is creative and large when it comes, and I am always up for challenge. I have an extensive amount of experience in the Human Resources profession and have been grateful to gain breath knowledge in HR. My knowledge is extremely broad, and I have been successful in gaining transferable skills over my career. I have strong leader and problem-solver skills and strong independent decision-making skills that can multi-task. I have over a decade’s experience in Human resources and management and uphold strengths in building and maintaining relationships with a diverse range of stakeholders in dynamic, fast-paced settings. I Am very passionate about workforce development and training. It is very rewarding seeing not only individuals thrive, but an organisation thrives. A big part of my previous role as a People and culture manager was to implement HR strategies and ensure that they were aligned with the strategic vision.
I have a strong focus on team collaboration and achieving results. Proven track record in fostering positive workplace environments, enhancing employee engagement, and driving organisational success. I am skilled in conflict resolution, strategic planning, and change management. I am known for my adaptability and reliability in meeting evolving organisational needs.
I would consider myself an experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organisational goals. Known for collaborative approach and commitment to excellence.
Overview
15
15
years of professional experience
Work History
Recovery Coordinator
Bullinah AHS
07.2024 - Current
- Collaborated with local, state, and federal agencies during disaster response and recovery operations
- Developed disaster recovery plans for Bullinah
- Monitored ongoing recovery initiatives to ensure compliance with established goals and objectives
- Provided support services such as counseling or financial assistance to individuals impacted by disasters
- Created status reports detailing progress made during recovery operations for management review
- Participated in professional development opportunities related to emergency management best practices
- Coordinated recovery efforts to ensure timely and effective responses to disasters
- Established communication strategies with affected communities during recovery operations
- Facilitate engagement and navigate difficulties with a range of support from government and non-government services
- Work with local aboriginal community to determine how they want to build mental health capacity and resilience
- Support the programs manager with strategic processes and policies
- Develop referral pathways for people to refer into the team
- Communication with clinicians regarding dual clients
- Develop flood recovery processes to improve operational functions for the Flood recovery support workers
- Complete monthly reports for the funding body
- Complete monthly reports for the Board of directors and the funding body
- Day to day oversight of case management and staff
- Supporting mentoring and guiding the Recovery support workers
- Recruitment of new staff and onboarding
- Developing programming processes and ensuring compliance
- Building network with other flood recovery services
- Implement and monitor flood recovery plans
People and Culture Manager
Katungul Medical Service
07.2022 - 07.2024
- This role involves working closely with the CEO and is tasked with the daily operational and coordination of Katungul's people and culture initiatives
- Responsibilities include, but are not limited to, ensuring the effective operation of the People and Culture department and the overarching policies and process of the whole of Katungul
- Overseeing the completion of all employment lifecycle processes and offering guidance and support to Katungul's management/Executive team to maintain a culturally safe workplace that adheres to HR and WHS regulations
- Collaborated with all managers/Executives/COO and CEO to provide mentorship, guidance, and support in overcoming daily challenges
- Strategic planning and budget reporting are also key components of this role
- This includes preparing reports for funding bodies and developing organisational charts
- Meeting with Fair work, Safe work, Unions, Work cover and other external providers on behalf of Katungul
- As the HR Manager I ensured the smooth functioning of daily operations, the completion of all operational employment lifecycles, and provided counsel to the CEO and other executive team members
- Additionally, I managed the People and Culture Coordinators and ensured that all three branches of Katungul were compliant and ready for audits, while also conducting internal audits
- I also undertook strategic planning in line with Katungul strategic plan and worked heavily with identifying trends and mitigating potential risks
- I am very experienced in recruitment and the full lifecycle of recruitment
- I have extensive experience with temp staff contractors etc
- Collaborated with human resources and leadership teams to develop strategies for enhancing employee morale and engagement
- Developed organisation structure and redeveloped the teams within Katungul
- Working closely with the CEO, this position is responsible for the day-to-day administration and coordination of Katungul's people and culture functions
- Including but not limited to ensuring the efficient running of the People and Culture department, ensuring the completion of all operational employment lifecycle processes
- Collaborated closely with all managers/executives to mentor, guide and support them through any challenges they faced daily
- Manage the day-to-day administration functioning, ensuring completion of all operational employment lifecycles, providing advice to Katungul CEO and executives, managing the P&C Coordinators, and ensuring Katungul 3 branches are compliant and prepared for auditing and conducting internal audits
- Developed overarching policies and procedures
- Researched best practices and developed strategies to improve program outcomes.
- Reviewed internal policies and practices to ensure alignment with organizational goals for promoting positive company culture
- Boosted team performance through close monitoring and mentoring, performance reviews
- Helped staff and managers/executives interpret program-related local, state, and federal regulations
- All functions of recruitment from, Employee contract writing, employee onboarding, inductions performance reviews etc
- Delivering staff reports and human resources reports to the board of directors
- Delivering internal staff training
- Overseeing risk and incident management
- Dealing with internal and external grievances and complaints
- Monitoring and dealing with work cover claims and compensations
- Implementing staff changes and assessing budgeting for recruitment hires and strategic planning for workforce
- Operational planning aligning with the strategic plan and Katungul’s vision
- Assisting with Program budgeting for all departments within Katungul
- Creating, implementing and monitoring all communication strategies
- Managing the HRIS system and other internal Employee portals
- Monitor the WHS register and conduct/chair Regular WHS Meetings
- Facilitated open forums for employees to voice concerns or suggestions, promoting transparency throughout the company structure.
- Created, planned and maintained communication policies and procedures.
- Enhanced communication between departments with regular inter-departmental meetings.
- Evaluated corporate policies and procedures to ensure alignment with core values and cultural goals of the organization.
- Identified gaps in cultural competency among staff members, providing targeted training solutions addressing these deficiencies effectively.
- Conducted employee surveys to identify areas of improvement, resulting in targeted action plans.
- Collaborated with community members to develop and implement service initiatives.
- Developed and implemented training programs for staff.
- Created a comprehensive onboarding process, ensuring new hires felt welcomed and supported from day one.
Human Resources Administrative Officer
Joonga Land and Water Corporation
07.2022 - 02.2024
- Build maintain and provide customer service and support to all customers over email, video calls and phone
- Maintain relationships with customers by building rapport and being their first point of contact
- Coordinating Bookings events and corporate tours
- Managing the day-to-day office administration
- Accurately maintaining the Nar-oo-ma tour booking system
- Daily, Weekly, Monthly reporting to the directors of Joonga and the Manager
- Maintaining excellent relationship with customers and external tourists within the region
- Keeping up to date knowledge about laws and legislation
- Processing payments of bookings and developing invoices
- Managing the website for reconstruction and monitoring trends
- Prepare industry communications including, website, paper base flyers and social media content creation and posting
- Manage day to day website enquiries and upgrades
- Undertake research to stay up to date and see what trends are happening
- Ordering inventory and office stationery
- Liaising with Tour agencies to promote Nar-oo-ma tours
- Developing contract agreements for staff
- Writing position descriptions
- Developing orientation programs for inexperienced staff
- Making sure Nar-oo-ma tours are compliant for conducting tours
- Undertaking WHS assessments regularly to ensure the safety of the tours
- Monitoring Joonga Commercial divers and coordinating the regular Renew of First Aid, medical assessments etc
- Maintaining the asset register
- Undertake training, obtain required licenses / permits
- Finalise product development and advertise to market
- Develop a detailed marketing strategy that includes product information, target markets, indicative budget and actions
- Understand the target market and review current and future marketing to attract clients, and groups
- Identify business risks and put them in place to mitigate them
- Provide clear step-by-step action plans to achieve monthly and quarterly goals
- Streamlined the recruitment process for quicker candidate selection and reduced timeshare.
- Responded to employee questions and requests and provided general direction in-person, by email and phone.
- Maintained current and relevant knowledge of employment issues and laws relating to HR.
Human Resources Coordinator & CEO Executive Assistance
Katungul Medical Service
01.2016 - 01.2022
- Working closely with the HR Manager to keep the day-to-day administration functioning, ensuring completion of all operational employment lifecycles, providing advice to Katungul CEO and executives, managing the P&C Coordinators, and ensuring Katungul 3 branches are compliant and prepared for auditing and conducting internal audits
Medical Receptionist
Katungul Medical Service
06.2016 - 12.2017
- Providing information and closing sales to prospective guests, taking bookings from walk-in guests, taking bookings over the phone and via email, coordinating and maintaining appointment booking systems, assisting with Medicare billing processes, ensuring client, patient, and member details are current, and providing administration support to the Clinical Coordinator and other team members
- Trained lower-level staff
- Acted in the Practice manager position when they were on leave
- Coordinated the recruitment of new staff
- Developed work plans and succession plans for another receptionist
- Answered phone calls and messages for over 10 different doctors- medical facility, scheduling appointments, and handling patient inquiries.
- Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
Front Officer Reception/ Coordinator
Broken Head Holiday Park
01.2010 - 01.2011
- Coordinating the operational function of the park, managing reception staff, providing information, and closing sales to prospective guests, taking bookings, responding to emails, checking in arrivals and finalising accounts, dealing with customer complaints, managing rosters, and maintaining the cleanliness of the office and reception area
- Completed registration and check-in procedures, input documentation and collected applicable fees
- Greeted incoming visitors, examined identification, and directed to correct locations
- Created physical and digital filing systems that improved overall organization within office space
- Maintained clean and organised reception area, ensuring it remained presentable for guests
- Sorted and distributed mail daily to respective recipients within the office
- Greeted and assisted visitors upon arrival at the office
- Processed invoices and payments accurately using accounting software programs
- Monitored office supplies and placed timely orders for new stock
- Updated databases and spreadsheets regularly to track progress
- Trained new employees in their position ranging from, school bas trainees, to new employees, to managers, and executives
- Completed bi-weekly payroll for 6 employees.
- Mentored junior staff members, helping them develop their skills and advance in their careers.
House Keeping/ Manager
Apartments Inn Byron
01.2010 - 01.2011
- Performing routine housekeeping tasks, restocking rooms with essentials, vacuuming, and mopping floors, coordinating rosters for other cleaners, and maintaining the cleanliness of the rooms and communal areas
- Managed staff of 12 housekeepers.
Front Office Receptionist
Apartments Inn Byron
01.2010 - 01.2011
- Providing information and closing sales to prospective guests, taking bookings, responding to emails, coordinating rosters for cleaners, maintaining the cleanliness of the office and reception area, booking appointments and rescheduling new bookings in advance, reconciliation at the end of the day, preparing reports on forecasting data, completing front office reception cert 111, checking guest in and out, negotiations for room upgrades, advising guests on what they can do in Byron and providing a recommendation, opening and closing of the office, answering phone calls and responding to emails
- Identified visitors' needs to offer solutions and information.
- Handled payments efficiently using company''s billing software which contributed to improved financial record keeping.
- Collected room deposits, fees, and payments.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
Education
Diploma Leadership And Management -
TAFE DIGITAL
Online07-2024
Certificate III – Front line management -
TAFE NSW
NSW05.2012
Certificate IV Human Resources -
TAFE DIGITAL
Online01.2021
Diploma - Project Management
TAFE DAIGITAL
Online 02.2026
Skills
- High initiative
- Problem-solving aptitude
- Adaptability and flexibility
- Effective communication
- Operations management
- Strategic planning
- Time management
- Staff development
- Policy implementation
- Time management
Timeline
Recovery Coordinator
Bullinah AHS
07.2024 - Current
Human Resources Administrative Officer
Joonga Land and Water Corporation
07.2022 - 02.2024
People and Culture Manager
Katungul Medical Service
07.2022 - 07.2024
Medical Receptionist
Katungul Medical Service
06.2016 - 12.2017
Human Resources Coordinator & CEO Executive Assistance
Katungul Medical Service
01.2016 - 01.2022
Front Officer Reception/ Coordinator
Broken Head Holiday Park
01.2010 - 01.2011
House Keeping/ Manager
Apartments Inn Byron
01.2010 - 01.2011
Front Office Receptionist
Apartments Inn Byron
01.2010 - 01.2011
Diploma - Project Management
TAFE DAIGITAL
Diploma Leadership And Management -
TAFE DIGITAL
Certificate III – Front line management -
TAFE NSW
Certificate IV Human Resources -
TAFE DIGITAL
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