Kalimna Kay-Stewart

Working closely with the CEO and executive team this position is responsible for the day-to-day administration and coordination of Katungul’s people and culture functions, including but not limited to

1) Ensuring the efficient running of the People and Culture department.

2) Ensuring the completion of all operational employment lifecycle processes.

3) Providing advice and support to Katungul’s management team to ensure the workplace is culturally safe, HR and WHS compliant.

• Ensuring completion of all operational employment 4lifecycles
• Providing advice to Katungul CEO and executives
• Core duties: Managing the P&C Coordinators
• P&C operational employment lifecycles processes start to finish
• Ensuring Katungul 3 branches are complaint and prepared for auditing and conducing internal audits
• Writing policy and procedures
• Reviewing and updating Policies and procedures both overarching and service delivery
• Responable for training performance and development management of all staff
• Records and system management
• Monitoring compliance and risk
• Staying up to date with awards and legislation
• Reporting and accountability
• Presentations and consultation with staff
• Work health and safety lead.
• Workover lead
• Strategic implementation
• Staying up to date with workplace law and changes
• Reporting and accountability for providing

Provide timely briefings on emerging workplace issues, workforce challenges, risks and improvements required to the CEO

· Prepare data and reports as required.

· Complete an annual performance and development review and enact improvements required.

• 
  
• Ensuring the completion of all operational employment lifecycle processes
• Providing advice and support to Katungul’s management team to ensure the workplace is culturally safe, HR and WHS compliant
• This position is the direct line Manager of the P&C Administration Officer and provides support to line Managers at each of Katungul's three sites.

Working closely with the HR Manager to keep the day-to-day administration functioning.

Responsibilities include but not limited to

• Duties: Provide advice on several awards, including but not limited to Aboriginal Community Controlled Health Services Award 2010, medical practitioners award 2010 and others
• Undertake, support, and coordinate recruitment and selection activity of organisation, including development a process that ensures compliance with relevant legislation and Katungul Policy
• Assist managers with employee documentation
• Implement and maintain system to support HR function, including data storage, employee records, training plans and statistical HR information
• Assist with day-to-day efficient operation of HR department
• Organise induction folders, employee electronic files and send off all relevant files to payroll for new starters.
• Maintain employee files
• Coordination, data entry and filing of all staff performance reviews
• Activity and relation to employees
• Recruiting and hiring new employees
• Orientation and training of current employees
• Devising and maintaining office systems, including data management and filing
• Arranging travel, and accommodation
• Occasionally, travelling with CEO to take notes or dictation at meetings or to provide general assistance during presentation
• Screening phone calls, inquiries and requests, and handling them when appropriate.
• Meeting and greeting visitors at all levels of seniority
• Organizing and maintaining diaries for CEO
• Dealing with incoming email, faxes, and post, often corresponding on behalf of the CE
• Taking dictation and minutes
• To co-ordinate and maintain a schedule of appointments and meetings for the CEO

• Duties: Receive all clients into the Branch
• Answer all incoming calls in a professional and empathetic manner
• Ensure all client needs in term of immediate and on-going care are met before and after consultation
• Update and maintain appointment booking systems for the branch
• Assist with all Medicare billing processes and procedures
• Ensure client, patient and member details are current at each visit
• Ensure all complaints, feedback and client issues are reported to the Administration Coordinator
• Provide Administration support to the Clinical Coordinator and other team members as required
• Assist the Clinical Coordinator to book, coordinate, and monitor transport within the Branch
• Order and maintain stationery supply as required
• Carry out routine housekeeping of the branch throughout the day
• Activate and deactivate security alarm at the beginning and end of each shift
• Log outgoing and incoming mail and faxes
• Ensure patient and practice correspondence is distributed appropriately, acknowledged, and filed
• Maintain up to date knowledge of Aboriginal health and general referral networks and information appropriate to the local community
• Receive intake referrals for the various clinical services
• To be responsible for entering and maintaining statistics for service provision
• Take minutes for Branch meetings and other meetings as required.

• At Broken head Holiday Park, I worked as receptionist and did some cleaning as well
• I worked full time 5 days to 6 days week
• Both weekends and weekdays
• The booking system used at Broken head holiday park was (RMS) which I was already familiar with from previous workplace
• Duties: Providing information and closing sales to prospective guest
• Taking books from walk-in guests
• Taking bookings over phone
• Taking bookings via electronically – emails, third party booking systems
• Responding to emails
• Contacting guests to follow up for payments.
• Taking payments via credit card/cash and vouchers
• Checking in arrivals and finalizing accounts
• Keeping office and reception area clean and tidy
• Upkeeping KEIOS area clean and tidy
• Working in KEIOSK – handling food and snacks
• Explaining holiday park rules and regulations
• Doing daily/weekly/monthly reports
• Dealing with customer complaints
• Restocking fridge and shelves in KEIOSK
• Allocating people to best-suited site for their caravan/camper trailer or tent
• Opening and closing office
• Managing rosters
• Managing groundskeeping
• Managing operational function of park
• Managing reception staff.

• Duties: Cleaning anywhere up to 5 to 15 rooms a day
• Making beds
• Restocking the rooms with essentials (toilet paper/soap/shampoo/conditioner/washing liquid/bed linen/fresh towels/mini bar
• Vacuuming & mopping rooms and hallway floors
• Taking laundry out of rooms
• Coordinating rosters for other cleaners.

• At Apartments Inn Byron I undertook a full-time traineeship
• Working up to 5 to 6 days a week both weekdays and on weekends
• The booking system we used was (RMS) and the traineeship I did was for both Front Office reception and housekeeping
• I was based mostly in the office but when the housekeeping was short, or the manager was away I would help them out
• Some days I would work morning in reception and afternoons in housekeeping
• I learnt a lot of great skills working in reception and housekeeping
• It taught me how to communicate with people properly and in a professional way
• I learnt how to work both individually and, in a team.