Kalimna Kay-Stewart
Alstonville,Australia
Summary
My name is Kalimna, and I proudly identify as an Aboriginal Arakwal and walbunja woman, representing the Bundjalung and Yuin Nations. I am deeply committed to serving my community and fostering pathways for future generations. My enthusiasm for Aboriginal communities and organizations is both creative and expansive. With a background in Human Resources, I have been fortunate to acquire extensive knowledge in this field. My expertise is comprehensive, and I have successfully developed transferable skills throughout my career. I possess strong leadership and problem-solving abilities, along with independent decision-making skills that enable me to manage multiple tasks effectively. With over ten years of experience in business administration, I excel in building and nurturing relationships with a diverse array of stakeholders in dynamic and fast-paced environments
Overview
15
15
years of professional experience
Work History
Recovery Coordinator
Bullinah AHS
Ballina, Australia
07.2024 - Current
- Collaborated with local, state, and federal agencies during disaster response and recovery operations
- Developed disaster recovery plans for Bullinah
- Monitored ongoing recovery initiatives to ensure compliance with established goals and objectives
- Provided support services such as counseling or financial assistance to individuals impacted by disasters
- Created status reports detailing progress made during recovery operations for management review
- Participated in professional development opportunities related to emergency management best practices
- Coordinated recovery efforts to ensure timely and effective responses to disasters
- Established communication strategies with affected communities during recovery operations
- Facilitate engagement and navigate difficulties with a range of supports from government and non-government services
- Work with local aboriginal community to determine how they want to build mental health capacity and resilience
- Support the programs manager with strategic processes and policies
- Develop referral pathways for people to refer into the team
- Communication with clinicians regarding dual clients
- Develop flood recovery processes to improve operational functions for the Flood recovery support workers
- Complete monthly reports for the funding body
- Complete monthly reports for the Board of directors and the funding body
- Day to day oversight of case management and staff
- Supporting mentoring and guiding the Recovery support workers
- Developed and implemented recovery plans for individuals in crisis.
- Conducted assessments of clients' needs, strengths and challenges to develop individualized treatment plans.
- Coordinated with community partners to ensure appropriate referrals were made to meet client needs.
- Collaborated with other professionals within the organization to ensure quality care was provided to each client.
- Participated in regular supervision meetings with supervisor to discuss caseloads and any issues or concerns that arose during the week.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Coached, mentored and trained team members in order to improve their job performance.
- Created monthly reports for senior management summarizing operational performance metrics.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Initiated new projects that resulted in increased productivity across all departments.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
Administration/Human resources Officer
Joonga Land and Water Corporation
Narooma, Australia
07.2022 - Current
- Build maintain and provide customer service and support to all customers over email, video calls and phone
- Maintain relationships with customers by building rapport and being their first point of contact
- Coordinating Bookings events and corporate tours
- Managing the day-to-day office administration
- Accurately maintaining the Nar-oo-ma tour booking system
- Daily, Weekly, Monthly reporting to the directors of Joonga and the Manager
- Maintaining excellent relationship with customers and external tourists within the region
- Keeping up to date knowledge about laws and legislation
- Processing payments of bookings and developing invoices
- Managing the website for reconstruction and monitoring trends
- Prepare industry communications including, website, paper base flyers and social media content creation and posting
- Manage day to day website enquiries and upgrades
- Undertake research to stay up to date and see what trends are happening
- Ordering inventory and office stationery
- Liaising with Tour agencies to promote Nar-oo-ma tours
- Developing contract agreements for staff
- Writing position descriptions
- Developing orientation programs for inexperienced staff
- Making sure Nar-oo-ma tours are compliant for conducting tours
- Undertaking WHS assessments regularly to ensure the safety of the tours
- Monitoring Joonga Commercial divers and coordinating the regular Renew of First Aid, medical assessments etc
- Maintaining the asset register
- Undertake training, obtain required licenses / permits
- Finalise product development and advertise to market
- Develop a detailed marketing strategy that includes product information, target markets, indicative budget and actions
- Understand the target market and review current and future marketing to attract clients, and groups
- Identify business risks and put them in place to mitigate them
- Provide clear step-by-step action plans to achieve monthly and quarterly goals
People and Culture Manager
Katungul Medical Service
Narooma, Australia
07.2022 - 07.2024
- This role involves working closely with the CEO and is tasked with the daily operational and coordination of Katungul's people and culture initiatives
- Responsibilities include, but are not limited to, ensuring the effective operation of the People and Culture department and the overarching policies and process of the whole of Katungul
- Overseeing the completion of all employment lifecycle processes and offering guidance and support to Katungul's management/Executive team to maintain a culturally safe workplace that adheres to HR and WHS regulations
- Collaborated with all managers/Executives/COO and CEO to provide mentorship, guidance, and support in overcoming daily challenges
- Strategic planning and budget reporting are also key components of this role
- This includes preparing reports for funding bodies and developing organizational charts
- Meeting with Firework, Safe work, Unions, Workover and other external providers on behalf of Katungul
- As the HR Manager I ensured the smooth functioning of daily administration, the completion of all operational employment lifecycles, and provided counsel to the CEO and other executive team members
- Additionally, I managed the People and Culture Coordinators and ensured that all three branches of Katungul were compliant and ready for audits, while also conducting internal audits
- Collaborated with human resources and leadership teams to develop strategies for enhancing employee morale and engagement
- Developed organisation structure and redeveloped the teams within Katungul
- Working closely with the CEO, this position is responsible for the day-to-day administration and coordination of Katungul's people and culture functions
- Including but not limited to ensuring the efficient running of the People and Culture department, ensuring the completion of all operational employment lifecycle processes
- Collaborated closely with all managers/executives to mentor, guide and support them through any challenges they faced daily
- Manage the day-to-day administration functioning, ensuring completion of all operational employment lifecycles, providing advice to Katungul CEO and executives, managing the P&C Coordinators, and ensuring Katungul 3 branches are compliant and prepared for auditing and conducting internal audits
- Developed overarching policies and procedures
- Reviewed internal policies and practices to ensure alignment with organizational goals for promoting positive company culture
- Boosted team performance through close monitoring and mentoring, performance reviews
- Helped staff and managers/executives interpret program-related local, state, and federal regulations
- All functions of recruitment from, Employee contract writing, employee onboarding, inductions performance reviews etc
- Delivering staff reports and human resources reports to the board of directors
- Delivering internal staff training
- Overseeing risk and incident management
- Dealing with internal and external grievances and complaints
- Monitoring and dealing with work cover claims and compensations
- Implementing staff changes and assessing budgeting for recruitment hires and strategic planning for workforce
- Operational planning aligning with the strategic plan and Katungul’s vision
- Assisting with Program budgeting for all departments within Katungul
- Creating, implementing and monitoring all communication strategies
- Managing the HRIS system and other internal Employee portals
- Monitor the WHS register and conduct/chair Regular WHS Meetings
- Developed and implemented recruitment strategies to attract qualified candidates.
- Resolved conflicts between different departments or personnel using sound judgment to maintain a harmonious work environment.
- Collaborated with department managers to develop comprehensive training programs that meet the needs of each individual team member.
- Facilitated communication between management and staff by conducting regular meetings to discuss concerns or suggestions.
- Evaluated current HR processes and recommended changes when necessary to improve efficiency.
- Implemented organizational change initiatives effectively while minimizing disruption in operations.
- Worked with management to create performance measurement, employee development and employee compensation strategies.
- Provided HR consultation services to leadership and department heads.
- Held exit interviews and documented information discussed with employees.
- Managed full-cycle human resource operational activities to maximize HR employee performance.
- Identified operational weaknesses to improve or innovate people, programs and processes.
Human Resources Coordinator & CEO Executive Assistance
Katungul Medical Service
01.2016 - 01.2022
- Working closely with the HR Manager to keep the day-to-day administration functioning, ensuring completion of all operational employment lifecycles, providing advice to Katungul CEO and executives, managing the P&C Coordinators, and ensuring Katungul 3 branches are compliant and prepared for auditing and conducting internal audits
Medical Receptionist
Katungul Medical Service
06.2016 - 12.2017
- Providing information and closing sales to prospective guests, taking bookings from walk-in guests, taking bookings over the phone and via email, coordinating and maintaining appointment booking systems, assisting with Medicare billing processes, ensuring client, patient, and member details are current, and providing administration support to the Clinical Coordinator and other team members
- Trained lower-level staff
- Acted in the Practice manager position when they were on leave
- Coordinated the recruitment of new staff
- Developed work plans and succession plans for another receptionist
Front Officer Reception/ Coordinator
Broken Head Holiday Park
01.2010 - 01.2011
- Coordinating the operational function of the park, managing reception staff, providing information, and closing sales to prospective guests, taking bookings, responding to emails, checking in arrivals and finalizing accounts, dealing with customer complaints, managing rosters, and maintaining the cleanliness of the office and reception area
- Completed registration and check-in procedures, input documentation and collected applicable fees
- Greeted incoming visitors, examined identification, and directed to correct locations
- Created physical and digital filing systems that improved overall organization within office space
- Maintained clean and organized reception area, ensuring it remained presentable for guests
- Sorted and distributed mail daily to respective recipients within the office
- Greeted and assisted visitors upon arrival at the office
- Processed invoices and payments accurately using accounting software programs
- Monitored office supplies and placed timely orders for new stock
- Updated databases and spreadsheets regularly to track progress
- Trained new employees in their position ranging from, school bas trainees, to new employees, to managers, and executives
- Prepared monthly reports to the board of directors and interpreting any challenges Katungul facing internally
House Keeping/ Manager
Apartments Inn Byron
01.2010 - 01.2011
- Performing routine housekeeping tasks, restocking rooms with essentials, vacuuming, and mopping floors, coordinating rosters for other cleaners, and maintaining the cleanliness of the rooms and communal areas
Front Office Receptionist
Apartments Inn Byron
01.2010 - 01.2011
- Providing information and closing sales to prospective guests, taking bookings, responding to emails, coordinating rosters for cleaners, maintaining the cleanliness of the office and reception area, booking appointments and rescheduling new bookings in advance, reconciliation at the end of the day, preparing reports on forecasting data, completing front office reception cert 111, checking guest in and out, negotiations for room upgrades, advising guests on what they can do in Byron and providing a recommendation, opening and closing of the office, answering phone calls and responding to emails
Education
Certificate III - Front line management
TAFE DIGITAL
05.2024
Certificate IV - Leadership and Management
TAFE DIGITAL
01.2023
Certificate IV - Human Resources
TAFE DIGITAL
01.2021
Certificate III - Tourism - Holiday Parks and Resorts
TAFE DIGITAL
Skills
- Strong attention to detail
- Professional communication
- Listening skills
- Quick learner
- Customer service skills
- Teamwork
- Leadership
- Adaptability
- Self-motivated
- High initiative
- Work under pressure
- Multitasking
- Good judgment
- Hiring
- Training Staff
- Professional Demeanor
- Problem-Solving
- Continuous Improvement
- Written communication
- Problem-solving
- Goal setting
- Team building
- Onboarding
- Orientation
- Flexibility
- Effective communication
- Task delegation
- Professionalism
- Operations management
- Strategic planning
- Staff development
- Policy implementation
References
- Marie Claire Piga, 0438 440 744, Head of People and Culture – Katungul
- David McQueen, 0492863018, Chief Executive Officer – Katungul
Timeline
Recovery Coordinator
Bullinah AHS
07.2024 - Current
Administration/Human resources Officer
Joonga Land and Water Corporation
07.2022 - Current
People and Culture Manager
Katungul Medical Service
07.2022 - 07.2024
Medical Receptionist
Katungul Medical Service
06.2016 - 12.2017
Human Resources Coordinator & CEO Executive Assistance
Katungul Medical Service
01.2016 - 01.2022
Front Officer Reception/ Coordinator
Broken Head Holiday Park
01.2010 - 01.2011
House Keeping/ Manager
Apartments Inn Byron
01.2010 - 01.2011
Front Office Receptionist
Apartments Inn Byron
01.2010 - 01.2011
Certificate III - Front line management
TAFE DIGITAL
Certificate IV - Leadership and Management
TAFE DIGITAL
Certificate IV - Human Resources
TAFE DIGITAL
Certificate III - Tourism - Holiday Parks and Resorts
TAFE DIGITAL
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