Kalina Gregory
Two Rocks,WA
Summary
Motivated, detail-oriented individual with a strong foundation in team collaboration, conflict resolution, time and organisation management. Compassionate and driven with an unfailing work ethic and a passion for helping others. Committed to further developing professional skills and gaining valuable experience in a supportive and innovative setting within the social science field.
Overview
12
12
years of professional experience
Work History
OFFICE MANAGER
Gregory's Fencing and Gates
01.2022 - Current
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Scheduling and coordinating all jobs
- Ensuring efficient workflow and timely completion of projects
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
ADMINISTRATIVE COORDINATOR
Pasfield Plumbing
01.2019 - 01.2022
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Proactively identified opportunities for improving administrative processes and implementing changes that led to increased efficiency and effectiveness.
- Provided exceptional administrative support to executive staff members through meticulous organization skills and attention to detail.
- Increased team productivity with effective delegation of tasks and prioritization of responsibilities.
- Supported project management efforts by tracking deadlines, maintaining documentation, and communicating progress updates to stakeholders.
- Streamlined office operations by implementing efficient administrative processes and procedures.
- Improved customer satisfaction through prompt and professional handling of inquiries and concerns.
- Collaborated with cross-functional teams to achieve project objectives within tight timelines.
- Managed complex schedules for senior management to optimize their time and productivity.
RESTAURANT MANAGER
Hogs Breath | Head Office
01.2013 - 01.2018
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labour costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
Education
Cert III Hospitality and Management - Hospitality Administration And Management
Red Mako Learning
Bachelor of Social Work - Health Sciences
Griffith University
Gold Coast, QLD06.2027
Skills
- Customer Service
- Office Management
- Organisational Skills
- Office Administration
- Excellent multi-tasking ability
- Life Skills Development
- Professional ethics
- Empathy Development
- Problem-solving abilities
- Attention to Detail
Timeline
OFFICE MANAGER
Gregory's Fencing and Gates
01.2022 - Current
ADMINISTRATIVE COORDINATOR
Pasfield Plumbing
01.2019 - 01.2022
RESTAURANT MANAGER
Hogs Breath | Head Office
01.2013 - 01.2018
Cert III Hospitality and Management - Hospitality Administration And Management
Red Mako Learning
Bachelor of Social Work - Health Sciences
Griffith University
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