Kaliopi Chrisovergis
Carlton,Australia
Summary
Compassionate Support Career with a solid background in providing personal care and support to individuals in need. Demonstrated ability to assist with daily living activities and foster a comforting environment. Proven track record of exhibiting empathy and effective communication skills.
Equipped with strong problem-solving abilities, a willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organisational objectives with dedication and enthusiasm.
Organised and dependable, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Care Worker
Australian Unity
Hurstville , New South Wales
01.2016 - 01.2022
- Direct Care worker/ Program coordinator- Directly provided care to adults with physical and mental disabilities in their home environment
- Assist disabled clients with daily tasks/ Administer Medication/ Housekeeping/ transporting clients/ Cook/ personal Care/ Help with therapy exercises,/ Maintain a safe environment
- Direct Care worker working with elderly and mentally disabled patients
- Administer Medication monitoring/ safe rights- certified CLS trained, first aid/CPR trained
- Provided compassionate care to clients, ensuring comfort and dignity in daily activities.
- Assisted patients with daily living activities, promoting independence and quality of life.
- Assisted clients with personal hygiene, meal preparation, and medication management to promote health and well-being.
- Monitored and maintained cleanliness, sanitation, and organisation of assigned station and service areas.
- Developed individualised care plans in collaboration with healthcare professionals to meet client needs effectively.
- Monitored patient health, reporting any changes or concerns to healthcare professionals promptly.
- Implemented feedback systems from clients and families, improving overall satisfaction with care services.
- Developed strong relationships with patients' families, keeping them informed about progress and addressing concerns as needed.
- Ensured timely administration of medication, following strict protocols to maintain patient safety.
- Provided emotional support and companionship to patients, building trust and improving overall well-being.
- Aided clients during transfers between beds, chairs or other positions, ensuring proper body mechanics were utilised to prevent injuries.
- Provided transportation services for medical appointments and social activities, ensuring punctuality and safety at all times.
Waitress, Director Customer Service Agent
Lazy Lobster Seafood Restaurant
01.2009 - 01.2014
- Deliver outstanding food and beverage service to customers- Maintain a positive relationship with customers and coworkers
- Responsibilities include taking accurate food and beverage orders from an extensive style menu
- Provided excellent food and beverage services by maintaining a professional appearance and mannerism
- Provided customer service, received beverage orders and served customers
- Operated computerised cash register and allied POS system
- Delivered exceptional customer service in a fast-paced dining environment.
- Managed multiple tables efficiently, ensuring timely order delivery.
- Trained and mentored new staff on restaurant procedures and service standards.
- Collaborated with kitchen staff to ensure accuracy of orders and food quality.
- Implemented improvements to workflow processes, enhancing overall service efficiency.
- Resolved customer complaints effectively to maintain high satisfaction levels.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Used cash registers and credit card machines to cash out customers.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Checked guests' identification before serving alcoholic beverages.
- Analyzed business performance metrics to identify trends and inform decision-making processes.
- Oversaw resource allocation, optimizing workforce distribution for maximum effectiveness.
Account Services
Westpac
Kogarah, New South Wales
01.1985 - 01.2008
- Pay operator - Management and ownership of the processing companies' employees' pay
- Proofing data input, secretarial duties, Head teller/Relief duties of a teller
- Managing staff, general ledgers, customer service, overseas transactions, opening accounts, term deposits, and cash handling work
- Customer service employee: Handling customer complaints, customer product sales person, basic banking duties, managing appointments for customer service
- Use of different computer systems- Bank reports, Mail/ARS 2PPS/COLTS ARS ( Automatic Transfer/Replenishment, Special Arrangement
- Collaborated with cross-functional teams to optimise account services and meet client needs.
- Provided customers with additional information regarding account services.
- Responded to customer inquiries regarding new accounts and account services.
- Oversaw account services for key regional clients.
- Actively participated in team brainstorming sessions aimed at identifying innovative approaches for enhancing account services offerings.
- Received recognition for outstanding performance in client retention and satisfaction, showcasing commitment to delivering top-notch account services.
- Participated in regular training sessions to stay up-to-date on industry developments and best practices in account services.
- Managed high-value accounts, providing tailored advice and services based on individual needs.
- Provided exceptional support to customers with accurate information on products, services, and policies.
- Led a team of dedicated professionals in delivering high-quality services and support to program participants and partnering organisations.
- Reduced overdue accounts with diligent follow-up and negotiation of payment arrangements.
- Oversaw staff training and development, ensuring a high level of competence in delivering valuable services to the community.
Education
Certificate III - Aged Care
TAFE NSW
NSW01.2014
Certificate III -
Administration ( Medical)
Tafe01.2013
Business Certificate III -
TAFE NSW
NSW01.2009
RSA Certificate -
TAFE NSW
NSW01.2009
Skills
- Customer service
- Sales
- Administration
- Time management
- Organizational skills
- Cash handling
- Team player
- Compassionate care
- Community activities
- Safety awareness
- Meal preparation
- Disability support
- Client confidentiality
- Strong ethics
- Transportation assistance
- Personal care assistance
- Dependable and responsible
- Daily living assistance
- Flexible schedule and availability
- First aid and safety
- Elderly Care
- Greek fluency
Accomplishments
Successfully provided high-quality daily support to clients, improving their comfort, independence and overall well-being through consistent, person-centred care.
Built strong trusting relationships with clients and families, ensuring their needs were understood and met with empathy and respect.
Demonstrated strong attention to safety and protocols, reducing incidents and ensuring clients received reliable and secure support.
Languages
ENGLISH
GREEK
Attributes
- Excellent Customer service skills
- Friendly and polite
- Punctual and Reliable
- Honest, Hardworking, flexible and adaptable in approach to work
- Able to work independently
- Enjoy working in a team environment
- Enjoy taking on new skills
- Excellent Organizational skills
Certification
CPR/ FIRST AID
RSA
HHA - Home Health Aide
Timeline
Care Worker
Australian Unity
01.2016 - 01.2022
Waitress, Director Customer Service Agent
Lazy Lobster Seafood Restaurant
01.2009 - 01.2014
Account Services
Westpac
01.1985 - 01.2008
Certificate III - Aged Care
TAFE NSW
Certificate III -
Administration ( Medical)
Business Certificate III -
TAFE NSW
RSA Certificate -
TAFE NSW