Kalkidan Tilahun
Redbank
Summary
Dedicated, hardworking, and customer-focused professional with strong experience in customer service, cash handling, and problem resolution. Skilled at maintaining high standards in fast-paced environments, ensuring excellent customer satisfaction. Seeking an opportunity to apply my expertise in a dynamic and customer-oriented role.
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist
Desalegn Hotel
01.2022 - 01.2023
- - Greeted and checked in guests, creating a warm and professional first impression
- - Assisted guests with inquiries, requests, and complaints in a friendly and efficient manner
- - Provided information about hotel services, amenities, and local attractions
- - Managed reservations, cancellations, and room assignments
- - Processed payments, handled cash, and maintained accurate records
- - Answered and forwarded phone calls and emails promptly
- - Used hotel management software for check-ins, check-outs, and guest information management
Customer Service Representative
Ride
02.2021 - 01.2022
- - Answered customer calls and assisted with ride bookings and cancellations
- - Resolved customer concerns and ensured a positive experience
- - Addressed inquiries and complaints professionally and efficiently
- - Made outbound calls to promote services and increase customer engagement
- - Accurately recorded data using Ride software
- - Participated in ongoing training to enhance service quality
Education
Certificate III - Individual Support
TAFE Queensland
QLDSkills
- - Excellent customer service and relationship-building skills
- - Strong problem-solving and analytical thinking
- - Effective time management and organizational abilities
- - Ability to handle customer inquiries and complaints professionally
- - Skilled in working both independently and as part of a team
- - Proficient in handling transactions and maintaining records
Timeline
Front Desk Receptionist
Desalegn Hotel
01.2022 - 01.2023
Customer Service Representative
Ride
02.2021 - 01.2022
Certificate III - Individual Support
TAFE Queensland
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