Kallan George
Como,WA
Summary
With over a decade of experience as an Infrastructure Manager in the not-for-profit sector, I have developed my ability to assume significant responsibilities and create systems and strategies that align with business and financial goals. My comprehensive knowledge and experience across various organisational levels, strong problem-solving skills, and expertise in managing on a tight budget equip me with unique insights, making me a valuable and influential leader and employee.
Overview
13
13
years of professional experience
Work History
Infrastructure Manager
Centacare Employment and Training
06.2021 - Current
- Managing complex virtualised Windows Server infrastructure
- All communications – phone lines, VoIP, mobiles, data services with external providers
- Business continuity – backups, restorations, data integrity verification and off-site replication
- Wide Area Network topology management across seven sites
- Managing IT support staff and other required reports throughout the organisation
- Project managing ICT deployments – writing specifications, obtaining quotes, managing contractors and suppliers
- Design and implementation of networking systems to support business needs
- Right Fit for Risk experience built around Essential Eight Cyber strategies
- Reviewing MSP contracts, ensuring suitability to the organisation
- Maintaining the register of reported faults
- Prepare monthly reports on items of significance or any trends involving particular users, computers, or sites
- Delegation and management of the ticketing system for faults.
Facilities Management
Centacare Employment and Training
- Management of physical resources, including buildings, equipment, vehicles and furniture/fittings
- Management of various property matters, including building leases
- Liaising with the board of management
- Developing and maintaining infrastructure budgets and reports
- Implementing changes and proposed plans
- Internal and external stakeholder management
- Overseeing the provision of cleaning and security services and hard services (e.g
- Lifts, mechanical and fire), including monitoring performance, attending contractor meetings
- Working with builders/contractors and coordinator of fit-outs
- Ensure the implementation of effective procedures and policies regarding asset and facilities management
- Researching, obtaining, and making recommendations to the Chief Executive Officer regarding facility service quotes and supplier maintenance
- Security management and building access
- Project management and integration of new classrooms or facilities.
Facilities & Infrastructure Coordinator
Centacare Employment and Training
02.2019 - 06.2021
- Utilize Zendesk and TeamViewer to track and support faults organisation wide
- Implementation of MFA to achieve improved security posture through the best use of industry standards
- Ability to record information / IT resources and documentation policies and procedures
- Ability to work within budget limitations and use of temporary workarounds if required
- Implementation of a Hybrid Server environment alongside First Focus National
- Experience with Hyper-V and Shadow Protect disaster recovery
- Leveraging the use of Cloud-based technology where possible to suit online working and remote learning environments
- Liaison with external contractors appointed to provide national IT and communications services
- Performing site visits, engaging in preventative maintenance and fault fixing as per reported issues.
IT Support Officer
Centacare Employment and Training
03.2012 - 01.2019
- Meeting the requirements of computer users by creating a standard desktop environment
- (Windows based)
- Monitoring the network environment to make computer use efficient
- Caretaker of 150 computers over 8 sites across Perth
- Updating software
- Virus and Spyware removal
- Re-imaging machines
- Testing and servicing existing equipment
- Liaising with clients to get full details of computer faults
- Remote support clients such as TeamViewer and Windows Remote Desktop
- Basic troubleshooting and configuration of printers
- Caretaker and designer of company SharePoint
- Recovering folders and files using Shadow Protect incremental
- Microsoft server systems experience
- Use of Active Directory and Microsoft Exchange Server
- WDS Server imaging
- Citrix Xen Centre
Education
Certificate III in Information Technology Networking Cisco IT Essentials: PC Hardware & Software -
Centacare Employment and Training
Certified fundamentals in Cybersecurity -
Fortinet
NSE 1 Network Security Associate -
Fortinet
NSE 2 Network Security Associate -
Fortinet
Skills
- Data analysis
- Project management
- Communication
- Problem-solving
- Training
- Stakeholder engagement
References
Provided on request
Timeline
Infrastructure Manager
Centacare Employment and Training
06.2021 - Current
Facilities & Infrastructure Coordinator
Centacare Employment and Training
02.2019 - 06.2021
IT Support Officer
Centacare Employment and Training
03.2012 - 01.2019
Facilities Management
Centacare Employment and Training
Certificate III in Information Technology Networking Cisco IT Essentials: PC Hardware & Software -
Centacare Employment and Training
Certified fundamentals in Cybersecurity -
Fortinet
NSE 1 Network Security Associate -
Fortinet
NSE 2 Network Security Associate -
Fortinet
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