Kallie Samsjames
Tokyo, Nakano,Japan
Summary
Seasoned Bar Manager with history of success in all areas of restaurant operations. Hardworking and resourceful with attention to detail and organized nature. Ready to take on new challenges with role in the hospitality industry.
Overview
6
6
years of professional experience
Work History
Floor Supervisor/Head Bartender
Namba Group
07.2022 - Current
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
- Evaluated work of floor employees to improve performance.
Bar Manager
Hamilton Station Hotel
08.2017 - 09.2023
- Closed out cash register and prepared cashier report at close of business.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Floor Supervisor
Namba Group
09.2021 - 07.2022
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Education
No Degree - Japanese
Yoshida Language Institute
Tokyo04.2024
Bachelor of Education - Japanese And History
University of Newcastle
Newcastle, NSW12.2023
High School Diploma -
Lambton High School
Lambton, NSW12.2016
Skills
- Maintaining Clean Work Areas
- Standard Operating Procedures Understanding
- Customer Relations
- Quality Control
- Motivational Leadership
Languages
Japanese
Limited Working
English
Native or Bilingual
Reference
Shiho Brown
General Manager: Namba Group
Phone: 0415 705 575
Email: Shiho@apeyakitoribar.com
Timeline
Floor Supervisor/Head Bartender
Namba Group
07.2022 - Current
Floor Supervisor
Namba Group
09.2021 - 07.2022
Bar Manager
Hamilton Station Hotel
08.2017 - 09.2023
No Degree - Japanese
Yoshida Language Institute
Bachelor of Education - Japanese And History
University of Newcastle
High School Diploma -
Lambton High School
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