Summary
Overview
Work History
Education
Skills
Timeline
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Kally Kerswell

Prospect

Summary

I have 12 + years experience as a professional automotive expert with strong background in parts management and customer service. Known for high level of reliability and adaptability, ensuring smooth operations and meeting client needs. Skilled in inventory control, supplier negotiation, and technical knowledge of automotive components. Collaborative team player focused on achieving results and supporting colleagues.

Overview

13
13
years of professional experience

Work History

Senior Parts Interpreter

Nutek Mechanical
06.2023 - Current
  • Enhanced sales performance with personalized customer service and in-depth knowledge of products.
  • Issued parts to technicians to complete customers' repairs.
  • Coordinated special orders for hard-to-find or unique items, resulting in increased revenue opportunities.
  • Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
  • Improved customer satisfaction by providing expert advice on automotive parts and their applications.
  • Assisted customers in identifying the correct parts for their vehicles, ensuring optimal performance and reduced returns.
  • Strengthened client relations by proactively following up on orders and maintaining open lines of communication.
  • Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
  • Worked with vendors to place new orders, handle shortage and resolve defective parts issues.
  • Maintained a clean and organized work environment, adhering to safety guidelines and regulations.
  • Managed warranty claims processing, ensuring timely resolution for both customers and vendors.
  • Trained new employees on product knowledge, company policies, and effective sales techniques.
  • Resolved customer complaints promptly, demonstrating professionalism and empathy.
  • Operated fork truck to move heavy pallets and containers of parts between vehicles and storage locations.
  • Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
  • Conducted regular inventory audits to maintain accurate stock levels and reduce shrinkage.
  • Organized parts storage and stocked inventory according to established guidelines.
  • Researched vehicles and parts via physical catalogs and electronic means.
  • Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.

Automotive Parts Specialist

ZF Services Australia
09.2018 - 06.2023
  • Researched vehicles and parts via physical catalogs and electronic means.
  • Resolved customer complaints promptly, demonstrating professionalism and empathy.
  • Managed warranty claims processing, ensuring timely resolution for both customers and vendors.
  • Maintained a clean and organized work environment, adhering to safety guidelines and regulations.
  • Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
  • Strengthened client relations by proactively following up on orders and maintaining open lines of communication.
  • Assisted customers in identifying the correct parts for their vehicles, ensuring optimal performance and reduced returns.
  • Improved customer satisfaction by providing expert advice on automotive parts and their applications.
  • Coordinated special orders for hard-to-find or unique items, resulting in increased revenue opportunities.
  • Handled all customer service issues quickly to maintain high satisfaction levels.
  • Advised customers on substitution or modification of parts to replace original manufacturer parts.
  • Assisted customers by responding to complaints and offering updates on back-ordered parts.
  • Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
  • Maintained clean and neat parts counter and sales floor.
  • Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
  • Recommended alternative parts if necessary and taught customers fundamentals of part modification and repair.
  • Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
  • Completed sales and service documentation for customer and business records and provided receipts of purchase.
  • Assisted customers in finding appropriate parts promptly.
  • Adhered to company guidelines for performance and compliance.
  • Conducted cash handling, credit card transactions, and register closeout at end of business day.
  • Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
  • Utilized computer systems to efficiently manage orders, track inventory levels, and generate reports for management review.
  • Served customers in-store and by telephone to answer questions and place orders.
  • Increased repeat business through exceptional customer service and building rapport with clients.
  • Collaborated with team members to optimize store operations and achieve sales goals.

Automotive Parts Specialist

British Motor Imports
02.2012 - 07.2018
  • Increased store revenue by cross-selling products and upselling services to customers.
  • Provided technical support to customers regarding installation or troubleshooting of automotive parts issues.
  • Participated in industry events to stay current on trends, expand professional network, and enhance product knowledge.
  • Tracked parts use and charged items to customer accounts for billing.
  • Contributed to the development of promotional strategies that boosted sales during seasonal periods.
  • Reached out to vendors outside usual network to find parts not available from traditional sources.
  • Ordered parts from various distributors to fulfill demands.
  • Maintained extensive understanding of common problems and methods for repair.
  • Researched vehicles and parts via physical catalogs and electronic means.
  • Resolved customer complaints promptly, demonstrating professionalism and empathy.
  • Managed warranty claims processing, ensuring timely resolution for both customers and vendors.
  • Maintained a clean and organized work environment, adhering to safety guidelines and regulations.
  • Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
  • Assisted customers in identifying the correct parts for their vehicles, ensuring optimal performance and reduced returns.
  • Improved customer satisfaction by providing expert advice on automotive parts and their applications.
  • Coordinated special orders for hard-to-find or unique items, resulting in increased revenue opportunities.
  • Advised customers on substitution or modification of parts to replace original manufacturer parts.
  • Assisted customers by responding to complaints and offering updates on back-ordered parts.
  • Conducted cash handling, credit card transactions, and register closeout at end of business day.
  • Utilized computer systems to efficiently manage orders, track inventory levels, and generate reports for management review.
  • Served customers in-store and by telephone to answer questions and place orders.
  • Increased repeat business through exceptional customer service and building rapport with clients.
  • Collaborated with team members to optimize store operations and achieve sales goals.

Education

WINDSOR HIGH - YEAR 10 CERTIFICATE
McGraths Hill, NSW
12-2007

Skills

  • Expert parts knowledge
  • Automotive systems
  • Customer service
  • Forklift operation
  • Training and coaching
  • Inventory management
  • Conflict resolution
  • Analytical thinking
  • Adaptability and flexibility
  • Organizational skills
  • Excellent communication
  • Multitasking Abilities
  • Problem-solving abilities
  • Attention to detail
  • Time management
  • Teamwork and collaboration

Timeline

Senior Parts Interpreter

Nutek Mechanical
06.2023 - Current

Automotive Parts Specialist

ZF Services Australia
09.2018 - 06.2023

Automotive Parts Specialist

British Motor Imports
02.2012 - 07.2018

WINDSOR HIGH - YEAR 10 CERTIFICATE

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Kally Kerswell