Kalolaine Kata
Melbourne ,VIC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Assistant Bookkeeper
Miracle Care Pty Ltd
01.2023 - Current
- Reconciled financial data to maintain accurate account balances and support compliance with established accounting practices.
- Filed invoices with processed checks to maintain orderly accounting filing system.
- Assisted bookkeepers in providing support documentation required for audits.
- Created and maintained detailed, organized and timely records of transactions to support legal compliance.
- Assisted in tax preparation efforts, ensuring compliance with local, state, and federal regulations.
Crew Member/Trainer
Airport Hungry Jacks
06.2022 - 07.2023
- Trained other employees in customer service, food safety, and performance requirements.
- Mentored new hires, helping them acclimate to the company culture quickly and efficiently.
- Set positive example for team members by providing high-quality, efficient service.
- Improved customer satisfaction rates through consistent monitoring and coaching of crew members.
Waitress
Shisha Basha
11.2021 - 01.2022
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
Education
Bachelor Of Legal And Dispute Studies - Dispute Resolution
RMIT University
Melbourne, VICSkills
- Journal Entries
- Critical Thinking Skills
- Bank Reconciliation
- Exceptional organization
- Invoice Processing
- POS experience
- Upselling
- Excellent Communication
- Self-management
- Customer service abilities
Leadership Role
Sabbath School Coordinator for Craigieburn Multicultural Seventh-Day Adventist Church (CMSDAC).
Youth Class Teacher for ages 18-35
Timeline
Assistant Bookkeeper
Miracle Care Pty Ltd
01.2023 - Current
Crew Member/Trainer
Airport Hungry Jacks
06.2022 - 07.2023
Waitress
Shisha Basha
11.2021 - 01.2022
Bachelor Of Legal And Dispute Studies - Dispute Resolution
RMIT University
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