Kalpa Goonaratne

• Accurately processing medical invoices in a timely manner
• Following up with case managers to ensure that the correct item codes are issued to enable payments to be processed
• Update Acction with file notes in regards to approval, duplicate payments and payments made above the Worksafe schedule fee
• Processing urgent payments for the conciliation team
• Answering phone calls from providers, injured workers and employers and assisting them with their enquiries.
• Processing payments for the impairment team that needs to be paid to lawyers
• Completing and submitting cheque cancellation request forms required to cancel cheques to the relevant team

• Managing the Provisional payment pilot for Victoria Police
• Registering new claims for Victoria Police members under the Provisional pilot
• Accurately processing of medical invoices
• Maintain, update and upload documentation related to Victoria Police Claimants
• Answering phone calls related to the 'Provisional Payment Pilot' programme
• Managing a weekly reporting spreadsheet for Victoria police
• Undertaking a range of administrative functions to support the Victorian Self Insurance case managers
• Processing medical invoices for injured workers of Self Insured clients in a timely manner
• Liaise with different clinical and medical staff to ensure that case managers receive correct medical invoices and documents to enable payments to be processed
• Follow up on incomplete invoices and documents via telephone and email
• Assist with filing and file creation
• Scanning, printing and photocopying of documents
• Update file notes on claims in claims management database systems
• Assisting the claims team in South Australia with the processing of Self Insured client medical invoices

• Processed and provided receipts for customer payments
• Issued refunds to customers

• Prioritised customer requests and allocated them to the relevant team member
• Processed customer policy cancellation requests
• Processed change of customer contact details
• Looked after team mail box and allocated queries to the appropriate team member

• Sorted incoming mail deliveries
• Efficiently delivered mail and parcels to relevant departments
• Oversaw the receiving and dispatching of mail and deliveries via external Courier services and Australia Post