Kalpana Dahal
Queanbeyan,NSW
Summary
Dynamic and empathetic professional with a proven track record at Restaurants on the Run for managing high-stress situations and enhancing customer loyalty through effective conflict resolution. Expert in child care with CPR certification and exceptional skills in classroom organization and positive reinforcement. Demonstrates a strong work ethic and a commitment to creating a supportive and educational environment for children.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Childcare Assistant Teacher
Apple Tree Montessori
Customer Service Representative
Restaurants on the Run
01.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Diploma - Hospitality Management
Mid City College
Canberra, ACTBachelor Deegrres - Education
Tribhuwan University
Kathmandu Nepal Master Of Arts - Sociology
Tribhuban University
Birathnagar 02.2023
Skills
- Patience and empathy
- Parent communication
- CPR certified
- Music and movement
- Classroom organization
- Early childhood education
- Cleaning and sanitation
- Time management
- Approachable
- Active listener
- Safety monitoring
- Strong work ethic
- Loves children
- CPR and first aid
- Child safety
- Positive reinforcement
- Child care
- Decision-making
- Classroom instruction
- Positive role model
- Conflict resolution
- Accurate record keeping
- Behavior management techniques
- Classroom management
- Play-based learning
- Arts, crafts, and games
- Emotionally supportive
- First aid training
- Curriculum planning
- Activity planning
- Housekeeping
- Meal preparation
- Problem-solving
- Age-appropriate activities
- Child nutrition
- Conversant in language
- Progress reporting
- Student learning records
- Head start programs
- At-home daycare specialist
- Excel proficiency
- Training in food handling preparation
- Team collaboration
- Adaptability and flexibility
Languages
English
Elementary
Certification
- First Aid Certification
Timeline
Customer Service Representative
Restaurants on the Run
01.2024 - Current
Childcare Assistant Teacher
Apple Tree Montessori
Diploma - Hospitality Management
Mid City College
Bachelor Deegrres - Education
Tribhuwan University
Master Of Arts - Sociology
Tribhuban University
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