Kalpana Devi
Blacktown,NSW
Summary
Resourceful Assistant Educator known for high productivity and efficient task completion. Skilled in curriculum development, classroom management, and educational technology. Excel in communication, adaptability, and empathy, ensuring positive learning environments and effective collaboration with educators and students.
Overview
1
1
year of professional experience
Work History
OSHC Assistant Educator
Camp Australia
Blacktown
02.2024 - 09.2024
- Assisted in the development and implementation of lesson plans for early childhood education classes.
- Facilitated classroom activities to ensure an engaging learning environment.
- Provided guidance, support, and encouragement to children in a variety of educational settings.
- Monitored student progress and provided feedback to parents on their child's performance.
- Collaborated with other educators to create meaningful curriculum that met state standards.
- Created individualized learning plans for students with special needs or disabilities.
- Organized field trips and other out-of-classroom experiences for students.
- Ensured safety protocols were followed in accordance with school policies.
- Maintained records of student attendance and academic performance.
- Supported teachers in developing effective classroom management strategies.
- Conducted assessments to evaluate student understanding of material covered.
- Participated in professional development opportunities related to early childhood education.
- Developed positive relationships with families by providing helpful advice about parenting issues.
- Responded promptly to parent inquiries regarding their child's progress or behavior.
- Facilitated small group instruction tailored specifically to the needs of each student.
- Encouraged critical thinking skills through the use of open-ended questions.
- Assisted teachers in creating a safe learning environment free from bullying or discrimination.
- Supervised children and participated with children in activities.
- Helped students master learning concepts through one-on-one and small group tutoring.
- Assisted teachers with lesson preparation and curriculum implementation.
- Instructed and monitored students in use and care of equipment and materials.
- Organized student performance and enrichment activities to facilitate learning.
- Participated in professional development workshops and training sessions.
- Acted as a liaison between students and faculty, facilitating communication and understanding.
- Met with parents and guardians to discuss students' progress and areas requiring improvement.
- Met with parents to discuss students' progress and review areas requiring improvement.
- Used videos, lectures and moderated discussions to engage students during class.
- Identified and documented learning achievements by reporting outcomes, performance information and program adjustments used to boost comprehension.
Customer Service Representative
Akshaya spices
Blacktown
08.2023 - 01.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Collected deposits or payments and arranged for billing.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Promoted available products and services to customers during service, account management and order calls.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Strengthened customer retention by offering discount options.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Provided top quality control and eliminated downtime to maximize revenue.
- Oversaw warranty counseling process to manage expense controls.
Education
Master of Arts - Applied Economics
Himachal Pradesh
Shimla03-2011
Master of Arts - Bachelor in Education
Himachal Predesh
Shimla02-2008
Skills
- Music Education
- Verbal Communication
- Art education
- Literacy development
- Early Childhood Education
- Special Education
- Physical Education
- Progress Monitoring
- Classroom support
- Student safety
- Material Preparation
Certification
1). Certificate 111 in early childhood education and care.
2). Diploma of early childhood education and care.
3). First AIDS/ CPR certified / First Aid in an education and care setting.
4).working with children check.
5). Certificate 111 in individual support service.
6).
Timeline
OSHC Assistant Educator
Camp Australia
02.2024 - 09.2024
Customer Service Representative
Akshaya spices
08.2023 - 01.2024
Master of Arts - Applied Economics
Himachal Pradesh
Master of Arts - Bachelor in Education
Himachal Predesh