Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kalpana Singh

Hoppers Crossing,VIC

Summary

Hi my Kalpana I have 22 year experience different filed 14 year in customer services in Australia and 8 year in India I am there marketing and education counselling and realestate and business developer in India I have so many experience Australia in I have hotels customer services I done RSA in Victoria

Overview

20
20
years of professional experience

Work History

Merchandise

Profile Food Company
01.2023 - Current
  • Transported merchandise to sales floor and restocked shelves, racks and bins.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Greeted, serviced and thanked all customers.
  • Answered customer questions regarding store merchandise, department information, and pricing.

Customer Service Representative

Coles Express
12.2008 - 05.2019
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Public Relations Officer

Shivalik. View Company
10.2005 - 10.2006
  • Produced and distributed internal and external communications.
  • Gathered information on customer opinions and adjusted plans to capitalize on current trends.
  • Assisted with marketing strategy development to increase public awareness and customer engagement.
  • Executed social media plans to create cohesive online presence.

Educational Consultant

Talwargroup
10.2003 - 10.2004
  • Provided personalized customer service to parents and guardians regarding academic needs of students through phone calls, email and live video chat.
  • Analyzed and restructured educational programs to comply with board regulations.
  • Coordinated training and professional development courses for teachers and school administrators to create new teaching strategies that encourage student learning.
  • Collaborated with school board officials to assess areas for improvement in curricula, classrooms, testing and student activities.

Education

Vic

RSA
01.2015

Commerce B. Com
H.p
04.2002

H.p
India
05.2001

Bachelor Of Computer Application - Web Development

Niit
India
04.2001

Skills

  • Microsoft Office
  • Interpersonal Communication
  • Computer Skills
  • Teamwork and Collaboration

Timeline

Merchandise

Profile Food Company
01.2023 - Current

Customer Service Representative

Coles Express
12.2008 - 05.2019

Public Relations Officer

Shivalik. View Company
10.2005 - 10.2006

Educational Consultant

Talwargroup
10.2003 - 10.2004

Vic

RSA

Commerce B. Com

H.p

Bachelor Of Computer Application - Web Development

Niit

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Kalpana Singh