KALPANA DEVI SILVARAJO
North Lambton
Summary
Professional with strong background in case management, prepared to make significant impact. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Brings positive attitude and commitment to continuous learning and growth.
Overview
12
12
years of professional experience
Work History
Case manager for Workers' Compensation
QBE
03.2022 - Current
- Monitor and manage a caseload of claims, ensuring that all aspects of the case are handled efficiently, including medical treatment, return-to-work plans and legal processes.
- Act as the primary point of contact for injured employees, employers, medical providers, legal teams and insurance companies.
- Develop and implement case management strategies to ensure compliance with regulatory guidelines, company policies and best practices.
- Work with medical professionals to determine the extent of the injury, treatment needs and appropriate rehabilitation plans.
- Handle escalated issues or disputes from injured workers or employers, addressing concerns with empathy and professionalism.
- Provide clear and timely communication to all stakeholders about claim statuses, required documentations nd next steps in the process.
- Evaluate the impact of claims on workers' compensation reserves and ensure the proper estimation of claim costs.
Property Claims Consultant
IAG
06.2021 - 02.2022
- Interact with customers and assess each situation on an individual basis to ensure correct and fair action is taken to progress their property claim
- Keep customers informed of their claims process via multiple communication networks
- Manage and resolve issues with customers
- Research, analyse and investigate information provided by our customers and supplier network to validate and assess property insurance claims
- Liaise with suppliers and repairers to ensure replacements and work are carried out in a timely manner
- Manage the settlement of Home & Landlord claims and ensure individual and teamwork lists are maintained up to date
- Keep a clear and concise records of every interaction with our customers
Marketing Executive (Contract)
Cidekick Sdn Bhd
09.2018 - 11.2018
- Involved in hiring of talents for marketing events
- Involved with planning and execution of promotional events
- Assisted and manage talent's payroll
- Interviewed prospective talents and assisted leadership to finalize hiring decisions
- Supported training of new talents
Marketing Executive (Contract)
UBM Malaysia
07.2018 - 09.2018
- Created EDMs for marketing events and exhibition
- Involved with planning and execution of events and exhibition
- Demonstrate effective management of the marketing and advertising of events
- Translated key brand and campaign objectives into effective messaging
Project Management Intern
Fave Asia
06.2017 - 11.2017
- Managed offline marketing/activation and create brand awareness for the client
- Recruited and scheduled promoters to be stationed at merchants accordingly
- Managed and executed several events and roadshows
- Assisted with planning and execution of marketing campaigns
- Executed online and offline marketing initiatives
- Demonstrated effective management of the marketing, advertising and promotional activities
- Assisted and managed the execution of all social media activities
- Prepared for team meetings by organizing materials, building charts and preparing presentations
Training Coordinator
KPMG
03.2016 - 11.2016
- Worked to ensure smooth and effective functioning of training events (inhouse trainings, live and e-learnings) for the whole of Advisory department
- Coordinated and manage the logistics, systems and vendor relationships for training programs and sessions
- Coordinated and prepared trainings for the whole of Advisory
- Prepared and did room setup for trainings
- Assisted trainer in amending training materials
- Replied to queries on trainings via email
- Evaluated effectiveness of training programs and recommended improvements to upper management
- Enrolled employees in off-site training opportunities by registering staff in training courses
- Managed training calendars to inform participants of upcoming training session topics and dates
- Supported onboarding of new employees by hosting orientation sessions
- Arranged travel and accommodations for trainers and participants
- Collected information about course success and participant satisfaction
- Communicated key information from trainers to participants and vice versa
Training Coordinator Intern (Internship)
KPMG
01.2015 - 04.2015
- Assisted in updating and tracking of student exam results
- In charged of processing monthly reimbursements claims for students
- Assisted in training related programs such as preparing orientation kits for new joiners, setting up of room arrangements according to training needs etc
- Enrolled employees in off-site training opportunities by registering staff in training courses
- Assisted in onboarding of new employees
- Organised handbook and course documentation for participants
Receptionist (Contract)
KPMG
02.2013 - 03.2013
- Answered and directed incoming calls using multi-line telephone system
- Greeted visitors, assessed needs and directed to appropriate personnel
- Maintained daily calendars, set appointments with clients and planned daily office events
- Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions
Telephone Surveyor (Contract)
Ipsos Market Research
09.2012 - 01.2013
- Communicated and conducted survey through phone
- Collected required information by phone and completing tasks on a daily basis
- Quality control - checked all contact information from research subjects for accuracy and implemented it into company's computer system
- Communicated clearly and listened attentively throughout interview process to facilitate exchange of information
- Maintained confidentiality when addressing sensitive information with tact and diplomacy
Education
Bachelor of Arts - Human Resource Management
Tunku Abdul Rahman University College
Kuala Lumpur, Malaysia02-2016
Diploma - Human Resource Management
Tunku Abdul Rahman University College
Kuala Lumpur, Malaysia09-2012
Malaysian Certificate of Education (SPM) -
SMK Seri Hartamas
Kuala Lumpur, Malaysia03-2008
Skills
- Problem-solving
- Deadline oriented
- Claims analysis
- Organization skills
- Professionalism and work ethic
- Case management
- Project planning
- Telephone skills
- Empathy and rapport building
- Strong time management
- Customer/Client relations
- Training delivery
- Active listening
- Customer Service-oriented
- Organization and multitasking
Languages
English
Native or Bilingual
Malay
Native or Bilingual
Timeline
Case manager for Workers' Compensation
QBE
03.2022 - Current
Property Claims Consultant
IAG
06.2021 - 02.2022
Marketing Executive (Contract)
Cidekick Sdn Bhd
09.2018 - 11.2018
Marketing Executive (Contract)
UBM Malaysia
07.2018 - 09.2018
Project Management Intern
Fave Asia
06.2017 - 11.2017
Training Coordinator
KPMG
03.2016 - 11.2016
Training Coordinator Intern (Internship)
KPMG
01.2015 - 04.2015
Receptionist (Contract)
KPMG
02.2013 - 03.2013
Telephone Surveyor (Contract)
Ipsos Market Research
09.2012 - 01.2013
Bachelor of Arts - Human Resource Management
Tunku Abdul Rahman University College
Diploma - Human Resource Management
Tunku Abdul Rahman University College
Malaysian Certificate of Education (SPM) -
SMK Seri Hartamas
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