Kalpesh Parmar
Bendigo,VIC
Summary
Adept at driving operational excellence and team leadership, I significantly enhanced team productivity and customer satisfaction at Woolworths Supermarket. By implementing strategic workforce planning and performance coaching, I fostered a high-performing team environment, achieving notable improvements in efficiency and quality. My approach combines motivational abilities with effective problem resolution, ensuring both employee and customer needs are met.
Overview
4
4
years of professional experience
Work History
Nightfill Team Manager
Woolworths Supermarket
01.2024 - Current
- Led employee relations through effective communication, coaching, training, and development.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Enhanced team productivity by implementing efficient task delegation and time management strategies.
- Developed a high-performing team by recruiting top talent, providing ongoing training, and fostering a positive work environment.
- Collaborated with cross-functional departments to drive cohesive efforts towards common goals and objectives.
- Ensured compliance with company policies as well as industry regulations through diligent oversight of daily operations and staff adherence to guidelines.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Produce Manager
Woolworths New Zealand
08.2023 - 01.2024
- Trained and supervised produce staff for optimal performance and adherence to company policies.
- Maintained produce display, and prep and storage areas in clean and orderly condition.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Enhanced customer satisfaction through attentive service and consistent delivery of high-quality products.
- Managed product rotation to minimize waste, optimizing freshness and quality of available goods.
- Assisted customers with produce questions.
- Maintained safety standards throughout the department, ensuring compliance with local regulations and company policies.
- Selected items for specials and marked down items to reduce losses.
- Coordinated closely with other departments within the store, fostering a collaborative environment focused on customer satisfaction and overall success.
- Priced produce to achieve margin and sales goals.
- Evaluated employee performance regularly, providing constructive feedback and implementing development plans as necessary.
Meat Manager
Woolworths New Zealand
03.2021 - 08.2023
- Optimized staffing schedules to ensure adequate coverage during peak shopping hours, resulting in reduced wait times for customers.
- Maintained a clean and sanitary work environment in compliance with food safety regulations and guidelines.
- Collaborated with store management to develop successful promotional strategies for meat department offerings.
- Implemented employee training programs focused on enhancing product knowledge and improving customer service skills among team members.
- Conducted regular quality control checks on incoming shipments, ensuring only the freshest meats were offered to customers.
- Reduced waste costs by implementing effective inventory management and rotation systems.
Produce Manager
Woolworths New Zealand
03.2020 - 03.2021
- Trained and supervised produce staff for optimal performance and adherence to company policies.
- Maintained produce display, and prep and storage areas in clean and orderly condition.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Enhanced customer satisfaction through attentive service and consistent delivery of high-quality products.
- Managed product rotation to minimize waste, optimizing freshness and quality of available goods.
Education
Bachelor of Physiotherapy - Health And Fitness
M. S. University
Vadodara, Gujarat, India04.2009
Skills
- Customer Focus
- Motivational Abilities
- Employee Scheduling
- Influencing skills
- Performance Coaching
- Workforce Planning
- Performance Appraisal
- Operational Excellence
Timeline
Nightfill Team Manager
Woolworths Supermarket
01.2024 - Current
Produce Manager
Woolworths New Zealand
08.2023 - 01.2024
Meat Manager
Woolworths New Zealand
03.2021 - 08.2023
Produce Manager
Woolworths New Zealand
03.2020 - 03.2021
Bachelor of Physiotherapy - Health And Fitness
M. S. University
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