Kalsum Kiden
Chermside,QLD
Summary
Reliable support worker enthusiastically pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well.
Talented Support Worker focused on improving client lives through high-quality support and patient instruction. Proficient in life, financial and social skills, helping clients integrate into community and live more robust lives. Creative and empathetic assistant with 10 years of experience building community and developing social skills through incremental therapeutic techniques.
Overview
16
16
years of professional experience
Work History
Community Inclusion Support
AutismSA
Marion, SA
07.2018 - Current
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Carried out day-to-day duties accurately and efficiently.
- Developed and maintained courteous and effective working relationships.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Maintained excellent attendance record, consistently arriving to work on time.
- Collaborated with team members to achieve target results.
- Participated in team-building activities to enhance working relationships.
Support Worker
Nganana Inc
Adelaide, SA
01.2019 - 02.2021
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Promoted community integration by providing extensive physical, emotional and social support.
- Analyzed overall patient performance and recommended adjustments to care plan goals, supporting individual progression.
- Kept clients engaged in social networks and communities for personal health and growth.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Maintained record of daily individual activities, behaviors and pertinent incidents for patient analysis and assessment.
- Monitored employee and customer interactions to assess quality of service.
- Prepared employee schedules for maximum coverage during key hours.
- Completed regular check-ins and progress report for each client.
- Liaised with key accounts to deliver targeted administrative household support.
- Provided compassionate and patient-focused care to cultivate well-being.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted with daily living activities, running errands and household chores.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Assisted patients with bathing, grooming, dressing and oral hygiene care both in private residences and facilities.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Transported clients to and from medical appointments with safety and efficiency.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
Youth Support Worker
AnglicareSA
Marion, SA
03.2016 - 06.2018
- Encouraged youth clients to develop own activities and leadership skills through group discussions.
- Assisted families in developing and maintaining support network by identifying and utilizing community resources and services.
- Challenged youth to accomplish motor development goals and inspire love of movement and healthy habits.
- Completed necessary reports and documentation to maintain thorough, accurate case records.
- Managed and led activities promoting growth in mental, emotional and educational areas.
- Provided key emotional support to special needs youth.
- Collaborated on program operations and relayed participant feedback for improvements.
- Detailed program operations and participant activities with comprehensive recordkeeping.
- Improved clients' coping with routine life activities such as food budgeting and rental payments.
- Worked with clients to improve life choices and maximize benefits of programs.
Counsellor
Migrant Resource Centre South Australia
Adelaide, SA
02.2014 - 12.2015
- Communicated closely with other counselors to devise programs and activities based on developmental and academic levels.
- Provided individual counseling services students with adjustment issues and partnered to facilitate weekly support groups.
- Identified risk and resiliency factors within individual youth, peer group, family, school and community and developed strategies for intervention
- Offered guidance and advice to help cultivate self-esteem and community involvement.
- Kept abreast of new and developing information in mental health field by attending professional conferences and workshops.
- Used cognitive behavior therapy to assist clients in recognizing and redirecting poor habits.
- Developed service plans to maintain intact families and improve family functioning.
- Directed family-centered, strengths-based, culturally competent and individualized intakes and assessments.
- Recorded client information on special flow sheets, accurately indicating suicidal precautions, sleep flow and restraints.
- Monitored client census by using daily Movement Report and recording admissions, discharges, doctor appointments and site visit data.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Provided comprehensive case management services, created treatment plans and connected clients and families to appropriate resources.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
Community Support Worker
Edmen Community Staffing Solutions
Adelaide, SA
08.2012 - 03.2015
- Provided emotional support to affected residents and victims and assisted in developing long-term recovery plans and goals.
- Planned and hosted on- and off-campus community service activities.
- Supported clients in developing goals and social skills, improving individual wellness and productivity.
- Established networks to increase community awareness of new programs.
- Educated young people about strategies for driving discussions and promoting social changes.
- Gathered opinions and support from grass-roots supporters to solidify group position.
- Assisted in implementation of community support services in alignment with needs.
Caseworker
Lutheran Church
Murray Bridge, SA
06.2008 - 03.2010
- Supervised overall client services and acted as liaison between clients, caregivers and service providers.
- Created treatment or service plan meeting each client's individualized needs.
- Managed caseload of individual clients, couples and family therapy sessions.
- Worked with children diagnosed with emotional, mental and behavioral disorders and delivered high-quality case management and therapy to patients.
- Planned meetings for veterans to find treatment, form community and have support and collected data for each meeting.
- Developed relationships with juveniles aged out of foster care system and assisted in finding permanent housing through Section 8 programs.
- Reunited families and facilitated foster and kinship adoptions.
- Assessed needs of each client and recommended appropriate services and resources.
- Provided crisis intervention and case management services to child, family and legal guardians.
- Maintained high level of client confidentiality, following strict guidelines and recommendations.
- Monitored protection and stabilization of children and families.
- Recorded case notes and performed follow-up documentation for admitted and transferred patients; led both group and individual counseling sessions.
- Determined eligibility and suitability for programs by performing client intake interviews and bio-psycho-social assessments.
- Documented progress in treatment plans, educational and recreational activities and maintained updated case records.
Education
Certificate IV - Disability Studies
National Business Academy
Adelaide, SA01.2020
Diploma - Counselling/community Services
Careers Australia
South Australia 01.2014
Certificate III - Child Care
Ashley Institute of Training
Melbourne, VIC09.2012
Certificate III - Disability Studies
Enable College
South Australia 01.2011
Skills
- Decision Making
- Clear Communication
- Relationship Building
- Ability to Lift Clients
- Time Management
- Critical Thinking
- Problem Identification
- Attentive to People
- Caring Companionship
- Needs Assessment
- Care Planning
- Sound Judgment
- Progress Tracking
- Client Records Management
- Personal Hygiene Assistance
- Household Cleaning
- Patient Ambulation
- Service Documentation
- Physical Stamina
- Personal Service
- Supportive Personality
- Team Collaboration
- Social Perceptiveness
- Infection Prevention and Control
- Medication Administration
- Grocery Shopping
- Accurate in Following Orders
- Mobility Assistance
- Meal Planning
- Independent Thinking
- Condition Monitoring
- Vitals Monitoring and Documentation
- Documentation and Recordkeeping
- Schedule Maintenance
- Incontinence Care
- Safety Compliance
- Client Transportation
Timeline
Support Worker
Nganana Inc
01.2019 - 02.2021
Community Inclusion Support
AutismSA
07.2018 - Current
Youth Support Worker
AnglicareSA
03.2016 - 06.2018
Counsellor
Migrant Resource Centre South Australia
02.2014 - 12.2015
Community Support Worker
Edmen Community Staffing Solutions
08.2012 - 03.2015
Caseworker
Lutheran Church
06.2008 - 03.2010
Certificate IV - Disability Studies
National Business Academy
Diploma - Counselling/community Services
Careers Australia
Certificate III - Child Care
Ashley Institute of Training
Certificate III - Disability Studies
Enable College
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