Kalu Secomb
Port Macquarie,NSW
Summary
Motivated and adaptable professional with experience across a range of industries and roles. I bring a strong work ethic, excellent interpersonal skills and a proactive approach to new challenges. Committed to continuous learning, personal growth and contributing positively to a team environment.
Overview
10
10
years of professional experience
Work History
Operations Assistant
Port Macquarie Base Hospital
Port Macquarie
06.2026 - Current
- Assist multidisciplinary theatre teams with daily operational requirements, contributing to efficient workflows and the smooth running of surgical procedures.
- Prepare and set up operating theatres for a wide range of surgical procedures, including complex orthopaedic cases, ensuring equipment and environments are procedure-ready.
- Perform efficient theatre turnovers by cleaning, preparing and restocking operating rooms in accordance with strict infection prevention and control standards.
- Safely transport, position and transfer patients using approved manual handling techniques while maintaining patient dignity and comfort.
- Support emergency and unscheduled procedures by adapting quickly to changing priorities in a high-pressure hospital environment.
- Maintain theatre equipment and consumable stock levels to ensure clinical teams have immediate access to required resources.
- Advocate for patient safety by identifying potential risks, following established hospital procedures and communicating concerns appropriately.
- Collaborate closely with nursing staff, anaesthetic teams and other healthcare professionals to deliver safe, effective patient care across multiple surgical specialties.
- Assist multidisciplinary theatre teams with daily operational requirements, contributing to efficient workflows and the smooth running of surgical procedures.
- Prepare and set up operating theatres for a wide range of surgical procedures, including complex orthopaedic cases, ensuring equipment and environments are procedure-ready.
- Perform efficient theatre turnovers by cleaning, preparing and restocking operating rooms in accordance with strict infection prevention and control standards.
- Safely transport, position and transfer patients using approved manual handling techniques while maintaining patient dignity and comfort.
- Support emergency and unscheduled procedures by adapting quickly to changing priorities in a high-pressure hospital environment.
- Maintain patient confidentiality and privacy by handling sensitive information discreetly and adhering to hospital policies, privacy legislation and professional standards.
- Maintain theatre equipment and consumable stock levels to ensure clinical teams have immediate access to required resources.
- Advocate for patient safety by identifying potential risks, following established hospital procedures and communicating concerns appropriately.
- Collaborate closely with nursing staff, anaesthetic teams and other healthcare professionals to deliver safe, effective patient care across multiple surgical specialties.
- Contribute to the onboarding and support of new Operations Assistants within the department.
Native Plant Nursery Hand
Mountain Nursery Wildflowers
Kempsey
10.2025 - 06.2026
- I have worked closely on-off with this company for the last 5 years
- Propagated seeds and cuttings, ensuring healthy growth conditions.
- Monitored plant health, identifying issues and implementing corrective measures swiftly.
- Improved plant survival rates through careful monitoring of water requirements and soil conditions.
- Developed strong knowledge of diverse range of native Australian plant species
- Assisted in planting, pruning, nurturing and picking various native plant species.
- Collaborated with team members to achieve timely preparation and delivery of orders while maintaining quality standards.
- Demonstrated adaptability while working across diverse roles, including propagation, maintenance, order fulfillment, retail support, and customer service functions as needed within the nursery setting.
- Assisted customers in selecting plants, providing personalized recommendations based on individual needs and preferences.
- Operated various vehicles and machinery for maintenance tasks
Insurance Specialist
Youi Insurance
10.2022 - 09.2025
- Created insurance policies closely with clients across multiple products and coverage levels, tailored to their specific needs and preferences.
- Managed client relations, ensuring high satisfaction and retention rates through effective communication.
- Trained new agents on product knowledge, sales techniques, and customer service best practices.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Cross-sold insurance products to existing clients to reach sales targets.
- Consistently achieved and exceeded company KPIs
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Provided prompt responses to inquiries from both prospective and existing clients, demonstrating a commitment to exceptional service.
- Worked closely with other team members to optimize sales strategies and achieve regional goals.
- Developed comprehensive knowledge of various insurance products and company policy, enabling effective education and policy accuracy for clients, as well as the ability to help educate and mentor new agents.
- Conducted thorough policy reviews with existing clients, identifying gaps in coverage and offering additional protection options when necessary.
- Established a solid reputation within the company as a knowledgeable and reliable resource for all things insurance related.
Senior Retail Assistant Into Store Manger Position
Wave Wear Surf Shop
09.2020 - 08.2022
- Completed point of sale opening and closure procedures.
- Led team in delivering exceptional customer service, enhancing overall shopping experience.
- Trained and mentored junior staff on product knowledge and sales techniques.
- Implemented visual merchandising strategies and store layout to optimize product displays, drive sales and better customer flow.
- Collaborated with management to refine operational processes for improved efficiency and productivity.
- Resolved customer complaints effectively, ensuring high satisfaction rates and repeat business.
- Mentored new employees, ensuring a smooth onboarding process and fostering a positive work environment.
- Increased sales by effectively promoting products, as well as building strong rapport with customers in store.
- Streamlined inventory management processes for improved product availability and reduced stock discrepancies.
- Handled finances and banking procedures.
Pizza Maker
Paragon Pizzeria
11.2018 - 10.2020
- Prepared high-quality pizzas using fresh ingredients and traditional techniques.
- Operated pizza ovens, monitoring temperatures for optimal cooking results.
- Trained new staff on pizza-making processes and kitchen safety protocols.
- Prepared raw materials for cooking by cutting vegetables and preparing dough.
- Developed strong time management skills by juggling multiple orders during peak hours without compromising quality.
- Enhanced customer satisfaction by consistently preparing high-quality pizzas according to company standards and customer preferences.
- Prioritized strict adherence to food safety regulations, maintaining a clean work area free from cross-contamination risks at all times.
- Upheld brand reputation through consistently producing visually appealing pizzas that met company presentation standards.
Barista
Tasty Treats Cafe
07.2016 - 11.2018
- Operated commercial espresso machines and equipment to create both hot and cold beverages.
- Maintained cleanliness of workstations and equipment, adhering to health standards.
- Prepared and served high-quality beverages, enhancing customer satisfaction and loyalty.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanour and promptly addressing their needs.
- Performed point of sale opening and closing procedures.
- Trained new baristas on coffee preparation techniques and customer service standards.
- Performed waitress and kitchen duties where needed.
- Operated POS system
Education
Certificate III - Business
Busy At Work
Sunshine Coast, QLDCertificate III - Retail
TAFE NSW
NSWHigh School Graduate - Higher School Certificate
St Pauls College
Kempsey, NSWSkills
- Organisation, time management and attention to detail
- Strong interpersonal communication and active listening
- Teamwork and collaboration with multidisciplinary teams
- Initiative, problem-solving and willingness to learn
- Computer literacy and POS system experience
- Flexibility and adaptability in fast-paced environments
- Reliability, accountability and strong work ethic
- Multitasking and prioritisation under pressure
Volunteer work
I have previously devoted multiple years of my time to the jump rope for heart foundation, being part of a skipping team who travelled around nsw performing to raise money for donation and awareness.
I was also a volunteer barista for my high school coffee shop, called The Gumnut Cafe. Where I would serve coffee to fellow peers, their parents and teachers multiple times a week.
References
I have previously devoted multiple years of my time to the jump rope for heart foundation, being part of a skipping team who travelled around nsw performing to raise money for donation and awareness.
I was also a volunteer barista for my high school coffee shop, called The Gumnut Cafe. Where I would serve coffee to fellow peers, their parents and teachers multiple times a week.
Timeline
Operations Assistant
Port Macquarie Base Hospital
06.2026 - Current
Native Plant Nursery Hand
Mountain Nursery Wildflowers
10.2025 - 06.2026
Insurance Specialist
Youi Insurance
10.2022 - 09.2025
Senior Retail Assistant Into Store Manger Position
Wave Wear Surf Shop
09.2020 - 08.2022
Pizza Maker
Paragon Pizzeria
11.2018 - 10.2020
Barista
Tasty Treats Cafe
07.2016 - 11.2018
Certificate III - Business
Busy At Work
Certificate III - Retail
TAFE NSW
High School Graduate - Higher School Certificate
St Pauls College