Kaluperuma Ushanka Newarthana De Soysa

Dedicated hospitality professional with a strong background in hotel operations and guest services. Proven track record of effectively managing various hotel activities and consistently improving service quality. Skilled in leading teams to achieve organizational goals, while fostering collaborative environments. Adaptable to dynamic situations and known for successfully navigating challenges in the industry. Recognized expertise in staff training and maintaining positive guest relations.

• Managing a restaurant’s finances
• Developing menus in conjunction with the head chef and head sommelier
• Assigning tasks and coordinating work shifts, timetables and staff leave
• Selecting, hiring and training restaurant staff
• Overseeing the work of kitchen and dining room teams
• Monitoring stock levels and placing orders for food and drink supplies
• Ensuring excellent customer service and dealing with customer feedback and complaints
• planning and organising special functions
• ensuring dining facilities comply with health regulations and are clean, functional and of suitable appearance
• may take reservations, greet guests and assist in taking orders
• Cashiering System, Credit Card and MICROS, POS-PDA