Kalyan Appani
Forest Hill
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
16
16
years of professional experience
Work History
Director
Surabhi Groceries
11.2018 - Current
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Managed daily operations while overseeing multiple locations to foster increased productivity.
- Established departmental performance goals and provided feedback for underperforming areas.
- Monitored office workflow and administrative processes to keep operations running smoothly.
Manager
Kmart
10.2013 - 12.2020
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
Assistant Store Manager
Coles Supermarket
04.2009 - 08.2013
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Created and maintained safe and secure work environments for employees.
Customer Service Representative
Coles Express
05.2008 - 03.2010
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Diploma in Hospitality - Hospitality
Brighton Institue of Technology
Melbourne, VIC08.2009
Bachelor of Science -
Badruka Instute of Commerce
Hyderabad India03.2005
Skills
- Operations Management
- Business Administration
- Financial Management
- Staff Development
- Marketing
- Performance Management
- Business Development
- Policy Implementation
- Verbal and Written Communication
- Complex Problem-Solving
Timeline
Director
Surabhi Groceries
11.2018 - Current
Manager
Kmart
10.2013 - 12.2020
Assistant Store Manager
Coles Supermarket
04.2009 - 08.2013
Customer Service Representative
Coles Express
05.2008 - 03.2010
Diploma in Hospitality - Hospitality
Brighton Institue of Technology
Bachelor of Science -
Badruka Instute of Commerce
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