Kalyan Karki

Executive Housekeeper

Aloft Hotel Riyadh KSA

01.2017 - 10.2022

Managing Housekeeping /Laundry Operations, 287 keys, 5 Meetings room and banquets, 3 Outlets
Maintains strong working relationship with Front Office to ensure effective communications for operational issues
Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments
Inventories stock to ensure adequate supplies
Ensures guestrooms, public space and employee areas are cleaned according to operating standards
Ensures compliance with all housekeeping policies, standards and procedures
Initiates and maintains an effective inspection program including rooms, public areas, employee work and locker areas, storage areas, recreation areas, laundry areas, garage and grounds
Managing Departmental Costs
Supervises and approves the budgeting and ordering of guestroom and cleaning supplies
Understands the importance of department’s operation on the overall property financial goals and educates staff on details as appropriate
Manages areas of operation to budget by reviewing operating statements, budget worksheets and payroll progress reports
Keeps the Housekeeping team focused on the critical components of operations to drive guest satisfaction and the desired financial results
Manages department controllable expenses and cost per occupied room to achieve or exceed budgeted goals
Ensuring Exceptional Customer Service
Responds to and handles guest problems and complaints effectively
Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement
Empowers employees to provide excellent customer service
Develops goals and expectations for direct report managers
Celebrates successes and publicly recognizes the contributions of team members
Reviews employee satisfaction results to identify and address employee problems or concerns
Communicates expectations, recognizes performance, and produces desired business results
Conducting Human Resources Activities
Ensures property policies are administered fairly and consistently
Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process
Establishes goals and objectives for all areas of responsibility
Directs staff to strive for continuous improvement in all areas of responsibility
Interviews and hires management and employees with the appropriate skills to meet the business needs of the operation
Manages employee progressive discipline procedures for areas of responsibility
Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met
Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team
Ensures employees are treated fairly and equitably.