KALYANI SHARMA

To Contribute in the growth of an organization with my skills. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities.

• Mrs ANU, +61403652118, COLES
• Mr.SAHIL, +61423158324, OTR Salisbury Downs

Sh. Ram Kumar Sharma, Shm. Adarsh Sharma, 08/20/88, Single, Female, Indian, English, Hindi and Punjabi, Internet surfing

• In COLES, For long period of time my name is recognised as in Fast scanner and handling customers efficiently.
• Attended personality development classes.
• I represented my class as Class Representative during BCA.

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of customer service representatives.
• Ensure customer satisfaction and provide professional customer support
• Manage large amounts of incoming phone calls.
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies

I Kalyani Sharma, hereby declare that all the above mentioned information are true & correct to the best of my knowledge.