Kalyca Robinson
Tennant Creek,NT
Summary
Proven track record of enhancing customer satisfaction and streamlining operations at Tennant Creek LPO through exceptional problem-solving and team collaboration. Skilled in document scanning and verbal communication, adept at ensuring privacy and workplace safety. Achieved significant improvements in transaction accuracy and customer service efficiency.
Overview
9
9
years of professional experience
Work History
Post Office Clerk
Tennant Creek LPO
Tennant Creek, NT
10.2023 - Current
- Assisted customers in completing necessary forms, resulting in accurate and timely mail delivery.
- Reduced wait times for customers by consistently maintaining a well-organized work area.
- Maintained accurate records of all transactions, ensuring proper accounting and inventory management.
- Delivered exceptional customer service, resolving issues promptly and courteously.
- Provided guidance on postage rates and shipping options to help customers make informed decisions about their mailing choices.
- Implemented new procedures to address potential security risks, safeguarding both postal workers and customers alike from harm or loss due to theft or fraud attempts.
- Ensured seamless operations during staff absences by providing coverage as needed across various roles.
Support Worker
NADSCARE
Tennant Creek
01.2023 - 09.2023
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Promoted independence among clients through skill-building exercises and goal-setting initiatives.
- Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
Trainee
Juno Centre
Tennant Creek
02.2015 - 12.2020
- Assisted in the construction or repair of fences, barns, sheds, or other infrastructure necessary for successful farm operation.
- Replaced animal's hay and water regularly while watching animals for changes in behavior or demeanor.
- Promoted animal safety and health by providing proper nutrition, housing and medical care.
- Herded livestock using horses or ranch ATVs.
- Administered pest or weed control initiatives which included location and identification of targets, chemical selection, and application
Cashier
IGA Supermarket
Tennant Creek, NT
01.2015 - 11.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Stocked, tagged and displayed merchandise as required.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
High School Diploma -
Tennant Creek High
Tennant Creek, NT12.2020
Skills
- Teamwork orientation
- Sales and Upselling Techniques
- Workplace safety awareness
- Privacy and Confidentiality Adherence
- Document Scanning Proficiency
- Problem-solving skills
- Workplace Safety
- Team Collaboration
- Verbal/written communication
- Sales background
- Proficient in Software
Timeline
Post Office Clerk
Tennant Creek LPO
10.2023 - Current
Support Worker
NADSCARE
01.2023 - 09.2023
Trainee
Juno Centre
02.2015 - 12.2020
Cashier
IGA Supermarket
01.2015 - 11.2020
High School Diploma -
Tennant Creek High