Kalycia Roosen
Surfers Paradise,QLD
Summary
Detail-oriented customer service and sales representative with over four years of experience in diverse workplace environments. Proven ability to resolve client inquiries through maintaining relationships and account management. Skilled at introducing products, educating clients and implementing pricing strategies. Quick learner with strong communication skills and a track record of successfully tackling challenges in both independent and team settings.
Overview
6
6
years of professional experience
Work History
Hybrid Sales Consultant
Travel and Leisure Co.
01.2025 - Current
- Conducted virtual sales presentations to new and existing clients, showcasing all features and benefits, and driving club memberships and ownership upgrades.
- Mastered negotiation techniques to address client concerns, eliminate objections, and secure commitments during presentations.
- Contributed to achieving and exceeding monthly revenue goals by consistently meeting individual and team closing targets.
- Performed warm calls to existing customers to introduce new promotions and benefits with the objective of upgrading their ownerships.
- Participated in regular training sessions to perfect my pitch and learn about any new benefits.
Dental Administrative Officer
Medical Dental Solutions
01.2023 - 01.2024
- Worked closely with the sales team by creating quotes and ensuring all equipment orders are placed accurately and in a timely manner.
- Managed daily office duties, including ordering office supplies, scheduling meetings, and general office coordination.
- Completed accounts payable/receivable tasks, such as creating and processing invoices. Tracking various expenses and placing purchase orders with different suppliers to ensure that stock levels are always met.
- Managed and scheduled calendars for 10 different technicians, ensuring all logistics and timeframes are worked out correctly for the best use of their workday.
- Scheduled and set appointments with a large range of clinics, including managing the priority-one issues, to ensure dental practices can continue to work if their equipment malfunctions.
- Accurate general data entry and recordkeeping to ensure all records are up to date and easily accessible.
Bar/Gaming Supervisor
Star Venue Groups
01.2021 - 01.2023
- Trained and mentored staff on gaming procedures and customer service standards.
- Coordinated 50 to 100 reservations per shift via phone, email, and Facebook.
- Managed team while assisting in service of alcoholic beverages, ensuring compliance with RSA requirements.
- Completed weekly ordering procedures to maintain accurate stock levels and timely replenishment.
- Uphold government Covid-19 safety protocols, including mask mandates and check-in procedures.
- Handled large sums of money in gambling areas, ensuring customer satisfaction and trust.
- Executed daily clearance procedures, verifying that all funds were accounted for.
- Created a welcoming atmosphere for patrons to support achievement of monthly targets.
Shift Supervisor
KFC
01.2020 - 01.2021
- Managed shifts for 5 to 8 staff, ensuring smooth operations and high customer satisfaction.
- Trained new employees on procedures and safety protocols.
- Balanced till at night, ensuring accurate funds for banking.
- Assisted team in achieving daily targets, including upselling and drive-through efficiency.
- Maintained store cleanliness and compliance with company standards.
- Executed food and stock rotation, accurately counting and placing orders via email.
- Greeted customers and processed payments using POS system.
- Resolved customer complaints swiftly, aiming for optimal outcomes.
Education
Beaudesert State High School -
Beaudesert State High School
01.2020
BSB30120 -
Certificate 3 - Business
RG146 Foundations - Financial Planning
RG146 Investments - Investments
Skills
- Communication: possess a strong level of written and verbal communication, allowing me to work efficiently alone and in a team
- Organisation and time management: ability to effectively manage tasks to ensure timelines are met
- Software proficiency: Word, Excel, CRM, and accounting platforms such as QuickBooks and Prospect
- Attention to detail: provide a high level of attention to detail to ensure accuracy in all work
References
References available upon request.
Timeline
Hybrid Sales Consultant
Travel and Leisure Co.
01.2025 - Current
Dental Administrative Officer
Medical Dental Solutions
01.2023 - 01.2024
Bar/Gaming Supervisor
Star Venue Groups
01.2021 - 01.2023
Shift Supervisor
KFC
01.2020 - 01.2021
Beaudesert State High School -
Beaudesert State High School
BSB30120 -
Certificate 3 - Business
RG146 Foundations - Financial Planning
RG146 Investments - Investments
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