Kamakshi Choudhary
Health Service Operations | Workforce Efficiency | Quality & Safety | Sustainable Patient Care
Brisbane
Summary
Healthcare professional with extensive experience in workforce operations, coordinating strategic initiatives, and optimizing processes across diverse healthcare sectors. Demonstrated ability to implement and improve clinical, quality, and compliance systems, ensuring best-in-class performance within Health Service Operations. Proven expertise in workforce management, team leadership, and innovative problem-solving. Adept at leveraging data-driven decision-making to inform strategic plans and enhance operational efficiency. Committed to sustainability-focused healthcare management solutions for long-term organizational success.
Overview
6
6
years of professional experience
Work History
Clinical Coordinator
Bupa Dental
7 2023 - 08.2023
- Streamlined patient flow by implementing efficient scheduling, clinical records and appointments using EXACT practice management software.
- Ensured stringent quality assurance through rigorous infection control protocols, prioritizing patient well-being.
- Ensured adherence to ISO dentistry standards, maintaining high levels of quality and compliance in clinical procedures and patient care.
- Collaborated with dentists to delivering consistent chair-side support in order to optimize operational efficiency.
- Fostered meaningful connections with patients and families, enhancing care satisfaction.
Workforce Coordinator
Aspen Medical
08.2022 - 07.2023
- Orchestrated end-to-end workforce operations, spanning recruitment, onboarding, deployment, payroll, mobilization, and compliance, catering specifically to Aspen Medical's esteemed client, Shell QGC.
- Efficiently managed rosters across multiple sites, utilizing an advanced electronic rostering system to meet stringent operational needs.
- Ensured strict adherence to quality and compliance standards for high-risk site management, maintaining rigorous oversight to meet all regulatory requirements and safeguard operational integrity.
- Provided comprehensive administrative support to Project Managers and Clinical Leads, both remotely and on-site, contributing to optimal business outcomes.
- Collaborated closely with higher management and senior operations teams to formulate strategic and tactical plans, tailoring solutions to meet the unique requirements of the client.
- Cultivated a collaborative relationship with the client and stakeholders, navigating effectively through challenging situations to deliver impactful solutions.
- Implemented HR Management Information Systems (HRMIS) such as CRM, Oracle, Emplive, MMEX, SharePoint, and other internal systems.
Medical Administration Officer
Occphyz Consulting
07.2022 - 08.2022
- Meticulously reviewed medico-legal reports, ensuring adherence to client requests, guides, legislation, and jurisdictions.
- Maintained the highest standards in Independent Medical Examiner (IME) reports through comprehensive quality reviews.
- Streamlined patient flow by implementing efficient scheduling, clinical records and appointments using SHEXIE practice management software.
- Proactively addressed inaccuracies, fostering efficient day-to-day operations through collaborative teamwork.
- Provided vital administrative support, managing medico-legal appointment scheduling and processing associated documentation.
Health Administration Officer
Aspen Medical
01.2022 - 07.2022
- Spearheaded operational enhancements by automating communication, record tracking, and data sharing among internal stakeholders (managers, trainers, logistics, clinical team, business, HR, and leadership) and a diverse range of external partners.
- Facilitated seamless correspondence with entities such as QLD Health, Darling Downs Public Health Unit, Maritime Safety Queensland, Sullivan Nicolaides Pathology, Queensland Police Service, Protective Services Queensland, Compass, Eximm Security, and Wagners Corporation.
- Generated and delivered daily clinical and burn rate reports to department heads, optimizing operational processes and contributing to strategic planning efforts.
- Pioneered the implementation of collaborative platforms like SharePoint and MMEX to streamline clinical operations and information sharing. Ensured accuracy in information collection and recordkeeping by daily updates within SharePoint, reflecting real-time changes at the facility.
- Conducted bi-weekly payroll verification and coordination for project employees, managing rostering and shift swap requests using QLD Health's layout.
- Played a pivotal role in orienting new project employees, leveraging expertise as a pioneer staff member of the innovative QRAC team.
- Effectively managed conflicting demands while prioritizing workload in a high- pressure environment, contributing to meeting agenda preparation and completing minutes for stakeholder meetings.
Team Member
Australian Red Cross
05.2020 - 12.2022
- Volunteered in emergency activations at the Australian Red Cross during the COVID-19 outbreak, delivering healthcare customer services to community members mandated to isolate.
- Utilized telehealth systems to contact affected community members in various Queensland hotels, collecting confidential information for input into the Red Cross Data Management System.
- Furnished accurate information about the quarantine process to community members, escalating concerns through established pathways within a policy framework.
- Coordinated care triage with government agencies such as Beyond Blue, Queensland Health, Children's Health Queensland, and the Department of Social Services Queensland.
- Maintained a comprehensive filing system for policy-related information, reviewed policies against concerns of isolating members, and categorized/escalated situations, particularly focusing on domestic violence.
- Participated in Psychological First Aid training during activations to enhance communication abilities, particularly in interactions with a diverse population experiencing mental health issues such as anxiety, depression, eating disorders, and addictions.
Project Team Member
AIESEC In Sri Lanka
12.2019 - 02.2020
- Actively participated in the execution of the 'Heal A Nation 11.0' Community Disease Awareness Project, a joint initiative led by AIESEC, a non-governmental organization in consultative status with the United Nations Economic and Social Council, affiliated with the UN DPI, and recognized by UNESCO.
- Formulated and implemented robust Risk Evaluation procedures aimed at mitigating the prevalence of non-communicable, sexually transmitted, and oral health diseases, as well as mental health disorders. These efforts significantly elevated public awareness and aligned with the United Nations' Sustainable Development Goal #3, 'Good Health and Wellbeing'.
- Established streamlined reporting systems to keep all stakeholders, including local and international agencies and investors, well-informed with up-to-date project information, fostering collaboration and synergy in line with UN principles.
- Collaborated closely with a spectrum of local and international entities, fostering partnerships that ensured the successful completion of the project, contributing directly to the United Nations' global health agenda.
- Strictly adhered to industry practices, company standards, and safety protocols, meeting stringent budget requirements while embodying the commitment to the overarching goals of the United Nations.
- Demonstrated meticulous planning and consistent expense monitoring, producing regular reports on project budget, progress, and technical challenges, contributing to the advancement of the United Nations' mission for Sustainable Development Goal #3.
Dentist
Hitkarini Dental College And Hospital
03.2017 - 04.2018
- Managed a busy OPD at a trust-owned hospital in India, overseeing daily diagnoses of over 100 patients.
- Conducted comprehensive consultations and applied a holistic diagnostic approach, utilizing visual assessments, manual examinations, and radiography. Demonstrated surgical proficiency in extractions, root canals, and precise cavity fillings, emphasizing meticulous pain management.
- Formulated precise prescriptions for antibiotics and medications, addressing a range of temporary and long-term dental issues.
- Educated patients on optimal dental hygiene practices and provided nuanced pre and post-surgical care guidance.
- Collaborated with specialists for seamless referrals and tailored treatment plans, contributing to national health promotion programs and community well-being.
- Upheld stringent patient safety measures and quality management standards, conducting thorough quality checks on diagnostic and medical devices.
Education
Master of Health Management - Health Management
Queensland University of Technology
Brisbane QLD 07.2018 - 2021.02
Bachelor of Dental Surgery - Dentistry
Hitkarini Dental College And Hospital, RDVV
Hitkarini Hills, JBP MP INDIA 10.2012 - 2018.04
Skills
Innovative Problem-Solving: Proven track record of employing creative problem-solving skills to identify and address service inefficiencies, including situations not covered by existing policies or guidelines
Quality and Compliance Expertise: Proficiency in developing, implementing, and monitoring clinical and quality compliance systems and frameworks, ensuring adherence to standards
Data-Driven Decision-Making: Proficient in analyzing business data to inform strategic decisions, respond to emerging trends, and address service inefficiencies, aligning with organizational goals and objectives
Leadership and Strategic Planning: Proficient in guiding the development and execution of strategies that support clinical governance frameworks and quality initiatives
Interpersonal and Communication Skills: Excellent interpersonal skills to effectively engage with all organizational levels, including leadership and health and safety committees Strong written and verbal communication abilities for developing, maintaining, and enhancing policies, procedures, and documentation
Project and Time Management: Adept at handling multiple priorities and complex workloads, ensuring timely implementation and assessment of systems, processes, and recommendations
Timeline
Workforce Coordinator
Aspen Medical
08.2022 - 07.2023
Medical Administration Officer
Occphyz Consulting
07.2022 - 08.2022
Health Administration Officer
Aspen Medical
01.2022 - 07.2022
Team Member
Australian Red Cross
05.2020 - 12.2022
Project Team Member
AIESEC In Sri Lanka
12.2019 - 02.2020
Master of Health Management - Health Management
Queensland University of Technology
07.2018 - 2021.02
Dentist
Hitkarini Dental College And Hospital
03.2017 - 04.2018
Bachelor of Dental Surgery - Dentistry
Hitkarini Dental College And Hospital, RDVV
10.2012 - 2018.04
Clinical Coordinator
Bupa Dental
7 2023 - 08.2023
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