Kamakshi Sharma
Sydney,NSW
Summary
Experienced IT professional, seeking consultancy role to leverage skills in driving digital transformation. My goal is to utilize innovative technologies and strategic insights to optimize processes, enhance system performance, and drive business growth.
Overview
2
2
years of professional experience
Work History
Customer Service Manager
M.J Bale
Sydney, Australia
06.2024 - Current
- Worked in tandem with senior management to enhance customer service procedures and assistance.
Resident Assistant
Uni Lodge
Sydney, Australia
02.2024 - 06.2024
- Responsible for fostering a positive and supportive living environment for residents.
Advance Technology Analyst
United Nations
Sydney, Australia
01.2023 - 02.2024
- Responsible RPA development automation solutions using RPA tools and platforms such as ViPath, Automation Anywhere, or Blue Prism.
Customer Service Manager
Woolworths Supermarkets
Sydney, Australia
03.2023 - 04.203
- Collaborated with upper management to improve customer service processes and support structures company-wide.
Education
Masters in Information Systems And Strategy Innovation Management -
University of Sydney
07-2024
Bachelor of Business Administration - Accounting & Entrepreneurship
OP Jindal University
01.2022
Skills
- Agile Methodology
- Problem Solving
- Analytics Tools
- Power BI
- Tableau
- SQL
- RPA
- Data Visualization
- SAP HANA
- Advanced Excel
Accomplishments
1. Capstone Project, University of Sydney.
Feb 2024 - Jul 2024
Collaborated with industry partners like Prezzee to solve genuine business challenges. Partnership developed by Senior Lecturer Corina Raduescu in 2022.
2. Business Negotiations, University of Sydney
Aug 2023 - Dec 2023
Utilized a flipped classroom model with written lectures and in-class activities, including role-play negotiations, debriefs, workshops, and case studies.
3. Data Analytics Certification, Wharton University
June 2021 - July 2021
References:
KUNAL KATHURIA : Business Development Manager
Weir Minerals Processing Equipment & Services LLC
M: +971 (0) 501865150
Email: kunal.kathria@mail.weir
Affiliations
Father's Name: Himanshu Sharma
Country of Birth : India
DOB: 03/11/2000
Passport Number: R5635657
International DL : HR98 20200000424
Timeline
Customer Service Manager
M.J Bale
06.2024 - Current
Resident Assistant
Uni Lodge
02.2024 - 06.2024
Customer Service Manager
Woolworths Supermarkets
03.2023 - 04.203
Advance Technology Analyst
United Nations
01.2023 - 02.2024
Masters in Information Systems And Strategy Innovation Management -
University of Sydney
Bachelor of Business Administration - Accounting & Entrepreneurship
OP Jindal University
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