Summary
Overview
Work History
Education
Skills
Certification
Languages
Work Availability
Timeline
Hi, I’m

Kamal Kamal Ahmad

Customer Service Team Leader
Perth,Western Australia
Kamal Kamal Ahmad

Summary

Detailed Client Service Associate known for having great organisational skills. I find myself to be a hardworking and reliable employee with an extensive background on operating cash registers, stocking merchandise and providing excellent customer service. I take pride in being open minded and professional when in contact with customers and co workers to provide best customer service.

Overview

4
years of professional experience
4
Certification
6
years of post-secondary education

Work History

Scooter Hut

Customer Service Team Leader
07.2022 - Current

Job overview

  • Met merchandising standards by keeping store stocked and products faced.
  • Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
  • Generated sales reports and tracked customer data to ensure sales goals were met.
  • Helped customers find and select products.
  • Introduced promotions and sale opportunities, enticing customers.
  • Performed cleaning tasks, keeping store neat and organized.
  • Used Vend & Hubtiger to keep records of customer interactions, customer accounts, and file documents.
  • Maintained up-to-date knowledge of product and service changes.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Built strong relationships with customers through positive attitude and attentive response.

Coles

Retail Team Member
07.2021 - 12.2021

Job overview

  • Developed an in-depth knowledge of the store's products and services.
  • Engaged customers in friendly and professional dialogue about product needs.
  • Maintained merchandise on sales floor by stocking racks, counters, and displays.
  • Supported cleanliness of store by cleaning shelves, counters and displays.
  • Greeted customers and ascertained what each customer wanted and needed.
  • Answered questions regarding store and merchandise.

Banksia Grove Pizza And Kebab House Bakery

Team Member
04.2021 - 10.2022

Job overview

  • Arrived on time for shifts and adhered to company dress code guidelines.
  • Greeted customers, provided excellent customer service, and addressed customer inquiries.
  • Developed a thorough knowledge of menu items and their preparation methods.
  • Refilled food products throughout shift to confirm full displays.
  • Followed safety procedures to prevent foodborne illness and allergens.
  • Arranged and set out food products before shift to prepare for peak times.
  • Processed payments and completed register transactions accurately.

Education

Ashdale Secondary College
Darch, WA

Year 12 WACE Certification from Year 12
02.2017 - 11.2022

Curtin University
Kent St, Bentley WA 6102

Uni-Ready Enabling Program from Bridging Course
02.2023 - Current

Skills

  • Money Handling Social Perceptiveness Verbal Communication Excellent People Skills
  • Multitasking Strengths Adapt to Diverse Groups Customer Service Stocking and Replenishing
  • Inventory Control Processes
  • Sales and Upselling
  • Guest Experiences
  • Customer Service Excellence
  • Professional Relationships
  • Consumer Behavior
  • Data Management
  • Inbound Call Answering
  • Calm and Professional Under Pressure
  • Process Transactions
  • Customer Data Confidentiality
  • Special Requests
  • Stocking and Replenishing
  • Collaborative Environments
  • Complex Product Knowledge
  • Cultural Awareness
  • Merchandise Orders and Exchanges
  • Billing Adjustments and Refunds
  • Customer Data Confidentiality
  • Special Requests
  • Stocking and Replenishing
  • Collaborative Environments
  • Complex Product Knowledge

Certification

SmartMove General Module and Retail Trade (2021)


The Construction Training Fund and Skill Hire WA Pty Ltd (2021)


Teen Mental Health First Aid Course (MHFAA) (2021)

Languages

English
Native or Bilingual
Kurdish
Native or Bilingual
Availability
See my work availability
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Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Curtin University

Uni-Ready Enabling Program from Bridging Course
02.2023 - Current

Customer Service Team Leader

Scooter Hut
07.2022 - Current

Retail Team Member

Coles
07.2021 - 12.2021

Team Member

Banksia Grove Pizza And Kebab House Bakery
04.2021 - 10.2022

Ashdale Secondary College

Year 12 WACE Certification from Year 12
02.2017 - 11.2022

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Kamal Kamal AhmadCustomer Service Team Leader