Kamal Nannar
Keysborough
Summary
I am a well presented individual with excellent communication & negotiating skills. I have excellent management and Team skills. I am detail oriented, Organised and meticulous with my work. I have over 18 years of experience in the field of IT. I have worked as various roles starting from Desktop Administrator, Network Administrator, Project Manager & Team Leader for various organisations including local government.
I have managed various direct reports as well as daily running of a fast paced IT department for several organisations including Foxtel, Fosters, Caltex, Casey City Council & Zara Media. I am currently employed by Iselect
I have effluent knowledge of ITIL principles as well as human and technical knowledge required to oversea an IT department. Always been a team player and no job is too large or small.
I am currently up skilling myself and undertaking AZURE, INTUNE, ITIL4 and Windows Server 2019 Courses and certification.
Overview
17
17
years of professional experience
Work History
End User Engineer
ISelect
Docklands, VIC
07.2022 - 05.2023
- Working in a Hybrid environment with Azure & Intune.
- PC deployment using windows Autopilot.
- Decommissioning of old desktops, laptops and servers
- Help in relocation of IT services to new site in Docklands. (servers, routers, desktops and more)
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments using Microsoft Intune
- Delivered onsite & remote technical support for 350 employees.
- Determined hardware and network system issues using proactive troubleshooting techniques.
IT Team Lead
Zara Media
Melbourne, Victoria
02.2015 - 03.2019
- Daily running off fast paced IT department.
- Managing 3 direct reports
- Managing the in call support centre, Desktop support & network support team
- Being hands on as required on daily basis
- Purchasing and planning
- Budget management
- Liaising with different departments to better manage resources for future growth.
- Technical - Windows Server, LAN, DHCP, Active Directory, SOE builds, Remote Desktop Support, Printers.
- Configured hardware, devices and software to set up work stations for employees.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
IT TEAM LEADER
Casey City Council
Narre Warren, VIC
08.2006 - 01.2011
- Developed new process for employee evaluation which resulted in marked performance improvements.
- Worked directly with various departments within council to deliver various projects based on each departments requirements.
- Assisted various business groups with document organization and dissemination during acquisitions.
- 10 direct reports and up to 8 indirect reports Level 1 & Level 2 and network administrator
- Management of IT infrastructure which supported over 1000 users
- Implementation of various new technologies and security measurements.
- $2M year budget management
- Staff recruitment and training.
- Provide reports to the IT Manager & Directors as required
- Maintaining 99.99% uptime for crucial infrastructure including Dell Server and SAN
- Lead various infrastructure projects as required by local council & state government
- Managed Blade Servers, Firewalls, Hitachi SAN, Fibre links, DHCP, SCCM, Exchange Server
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
Education
Microsoft Azure Fundamentals -
Microsoft
Online12.2022
Amazon Web Services -
AWS
08-2025
Graduate Certificate in Information Systems - Information Technology & Business
Swinburne University of Technology
Hawthorn, VIC, Australia04.2010
Advanced Diploma in Frontline Management - Business
Melbourne Business School
Carlton, VIC, Australia2009
ITIL Foundation - ITIL Foundation
ITIL Melbourne
Melbourne2008
High School Diploma -
Griffith High School
Griffith NSW1995
Skills
- Project management
- Team liaison
- Conflict resolution
- Team leadership
- Staff Recruitment
- Staff development
- Detail-oriented
- Works well independently
- Strong organizational skills
- Innovative marketing strategist
- Documentation and reporting
- Documentation management
- Network administration
- Process improvements
Timeline
End User Engineer
ISelect
07.2022 - 05.2023
IT Team Lead
Zara Media
02.2015 - 03.2019
IT TEAM LEADER
Casey City Council
08.2006 - 01.2011
Advanced Diploma in Frontline Management - Business
Melbourne Business School
Microsoft Azure Fundamentals -
Microsoft
Amazon Web Services -
AWS
Graduate Certificate in Information Systems - Information Technology & Business
Swinburne University of Technology
ITIL Foundation - ITIL Foundation
ITIL Melbourne
High School Diploma -
Griffith High School