Summary
Overview
Work History
Education
Skills
Timeline
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Kamal Nannar

Keysborough

Summary

I am a well presented individual with excellent communication & negotiating skills. I have excellent management and Team skills. I am detail oriented, Organised and meticulous with my work. I have over 18 years of experience in the field of IT. I have worked as various roles starting from Desktop Administrator, Network Administrator, Project Manager & Team Leader for various organisations including local government.

I have managed various direct reports as well as daily running of a fast paced IT department for several organisations including Foxtel, Fosters, Caltex, Casey City Council & Zara Media. I am currently employed by Iselect

I have effluent knowledge of ITIL principles as well as human and technical knowledge required to oversea an IT department. Always been a team player and no job is too large or small.

I am currently up skilling myself and undertaking AZURE, INTUNE, ITIL4 and Windows Server 2019 Courses and certification.

Overview

17
17
years of professional experience

Work History

End User Engineer

ISelect
07.2022 - 05.2023
  • Working in a Hybrid environment with Azure & Intune.
  • PC deployment using windows Autopilot.
  • Decommissioning of old desktops, laptops and servers
  • Help in relocation of IT services to new site in Docklands. (servers, routers, desktops and more)
  • Prepared new computers and mobile devices according to internal policies on standardized software and security deployments using Microsoft Intune
  • Delivered onsite & remote technical support for 350 employees.
  • Determined hardware and network system issues using proactive troubleshooting techniques.

IT Team Lead

Zara Media
02.2015 - 03.2019
  • Daily running off fast paced IT department.
  • Managing 3 direct reports
  • Managing the in call support centre, Desktop support & network support team
  • Being hands on as required on daily basis
  • Purchasing and planning
  • Budget management
  • Liaising with different departments to better manage resources for future growth.
  • Technical - Windows Server, LAN, DHCP, Active Directory, SOE builds, Remote Desktop Support, Printers.
  • Configured hardware, devices and software to set up work stations for employees.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.

IT TEAM LEADER

Casey City Council
08.2006 - 01.2011
  • Developed new process for employee evaluation which resulted in marked performance improvements.
  • Worked directly with various departments within council to deliver various projects based on each departments requirements.
  • Assisted various business groups with document organization and dissemination during acquisitions.
  • 10 direct reports and up to 8 indirect reports Level 1 & Level 2 and network administrator
  • Management of IT infrastructure which supported over 1000 users
  • Implementation of various new technologies and security measurements.
  • $2M year budget management
  • Staff recruitment and training.
  • Provide reports to the IT Manager & Directors as required
  • Maintaining 99.99% uptime for crucial infrastructure including Dell Server and SAN
  • Lead various infrastructure projects as required by local council & state government
  • Managed Blade Servers, Firewalls, Hitachi SAN, Fibre links, DHCP, SCCM, Exchange Server
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.

Education

Microsoft Azure Fundamentals -

Microsoft
Online
12.2022

Amazon Web Services -

AWS
08-2025

Graduate Certificate in Information Systems - Information Technology & Business

Swinburne University of Technology
Hawthorn, VIC, Australia
04.2010

Advanced Diploma in Frontline Management - Business

Melbourne Business School
Carlton, VIC, Australia
2009

ITIL Foundation - ITIL Foundation

ITIL Melbourne
Melbourne
2008

High School Diploma -

Griffith High School
Griffith NSW
1995

Skills

  • Project management
  • Team liaison
  • Conflict resolution
  • Team leadership
  • Staff Recruitment
  • Staff development
  • Detail-oriented
  • Works well independently
  • Strong organizational skills
  • Innovative marketing strategist
  • Documentation and reporting
  • Documentation management
  • Network administration
  • Process improvements

Timeline

End User Engineer

ISelect
07.2022 - 05.2023

IT Team Lead

Zara Media
02.2015 - 03.2019

IT TEAM LEADER

Casey City Council
08.2006 - 01.2011

Advanced Diploma in Frontline Management - Business

Melbourne Business School

Microsoft Azure Fundamentals -

Microsoft

Amazon Web Services -

AWS

Graduate Certificate in Information Systems - Information Technology & Business

Swinburne University of Technology

ITIL Foundation - ITIL Foundation

ITIL Melbourne

High School Diploma -

Griffith High School

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Kamal Nannar