Working as customer service representative and have had experience as a manager and continuously gaining more and more skills in my field to learn and do my best.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Ampol
Willetton , WA
07.2017 - Current
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Assisted customers in navigating company website and placing online orders, improving overall user experience.
Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Answered constant flow of customer calls with minimal wait times.
Answered customer telephone calls promptly to avoid on-hold wait times.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Early Engagement Specialist
Commonwealth Bank(Bank West)
Perth, WA
04.2024 - 06.2024
Enhanced community relationships by organizing events and initiatives.
Developed strategies to improve stakeholder engagement.
Improved participant retention by addressing individual needs and concerns.
Collaborated with cross-functional teams to deliver successful campaigns.