Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kamal Pabla

Perth,Wa

Summary

Working as customer service representative and have had experience as a manager and continuously gaining more and more skills in my field to learn and do my best.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Ampol
Willetton , WA
07.2017 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Early Engagement Specialist

Commonwealth Bank(Bank West)
Perth, WA
04.2024 - 06.2024
  • Enhanced community relationships by organizing events and initiatives.
  • Developed strategies to improve stakeholder engagement.
  • Improved participant retention by addressing individual needs and concerns.
  • Collaborated with cross-functional teams to deliver successful campaigns.

Education

Certificate III - Aged Care

South Metropolitan TAFE
Thornlie, WA
07.2012

Bachelors - Accounting

Graphic Era
Dehradun
06.2007

Skills

  • Call Management
  • Account updating
  • Data Collection
  • Product Knowledge
  • Complaint resolution
  • Paperwork Processing
  • Data Entry
  • Documentation
  • Report Transcription
  • Filing
  • Active Listening
  • Live chat support
  • Payment Processing
  • Conflict Resolution

Timeline

Early Engagement Specialist

Commonwealth Bank(Bank West)
04.2024 - 06.2024

Customer Service Representative

Ampol
07.2017 - Current

Certificate III - Aged Care

South Metropolitan TAFE

Bachelors - Accounting

Graphic Era
Kamal Pabla