Kamal Pant
IT Support Specialist
Campsie
Summary
Experienced IT professional with a strong dedication to providing technical support and problem-solving expertise in professional services environments. Consistently resolved over 500 technical support tickets annually, resulting in a notable 20% increase in user satisfaction. Demonstrated track record in effectively managing and troubleshooting complex IT systems, leading to a significant 15% improvement in operational efficiency. Committed to staying up-to-date with the latest technologies and continuously enhancing skills through ongoing learning and improvement initiatives.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
2
2
Certifications
Work History
IT Support Specialist
EHUB International
01.2021 - 09.2024
- Diagnosed and resolved 500+ hardware, software, and network issues annually, improving user satisfaction by 20%
- Migrated 100+ user accounts to Azure Active Directory, reducing onboarding time by 40% through automated processes
- Developed and implemented user account setup and deactivation protocols, enhancing onboarding/offboarding efficiency for 20+ employees
- Governed user access permissions for file servers and SharePoint, improving system maintenance efficiency by 15%
- Integrated automated ticketing solutions, reducing incident backlog by 40% within three months
- Escalated and coordinated complex incidents with Level 3 support, reducing resolution time by 10%
- Engineered and troubleshot network devices (routers, switches, firewalls), reducing network downtime by 30%
- Administered 200+ mobile devices using Intune, increasing device compliance rates by 25%
- Leveraged remote support tools (RDP, TeamViewer) to achieve an average resolution time of under 2 hours
- Optimized virtual machine deployments using VMware and Hyper-V, improving system efficiency
- Managed Windows Server environments (2012, 2016, 2019), reducing server-related incidents by 30%
- Streamlined document management processes using iManage, improving retrieval efficiency by 10%
Customer Service Assistant
Woolworths Retail Store
01.2020 - 01.2021
- Resolved customer queries and ensured timely order delivery, enhancing customer satisfaction
- Supervised new staff training and maintained accurate customer records
- Handled customer complaints effectively, leading to service quality improvements
Education
Bachelor of Information Technology - Networking
Victoria Institute of Technology
Sydney, NSW 01.2019 - 01.2022
Skills
Operating Systems
undefinedCertification
Microsoft Azure Fundamentals (AZ-900)
Affiliations
Australian Computer Society (ACS), 14261412
Working Rights
Unlimited Working Rights
Timeline
IT Support Specialist
EHUB International
01.2021 - 09.2024
Customer Service Assistant
Woolworths Retail Store
01.2020 - 01.2021
Bachelor of Information Technology - Networking
Victoria Institute of Technology
01.2019 - 01.2022
Similar Profiles
Tomu SiataTomu Siata
Marking Coordinator at EHub InternationalMarking Coordinator at EHub International
NOEL BHATTINOEL BHATTI
IT Technician at Ehub SolutionsIT Technician at Ehub Solutions
Surabhi SrivastavaSurabhi Srivastava
Manager || HR Operations & TAG at Ehub Global IncManager || HR Operations & TAG at Ehub Global Inc