KAMAL SOHI
Penrith
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Accomplished and skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
12
12
years of professional experience
Work History
Assistant Store Manager
Singtel OPTUS Retail
03.2021 - Current
- Managed inventory effectively, completing regular cycle counts and maintaining loss prevention strategies.
- Increased sales by overseeing successful promotional strategies and in-store events.
- Managing 150 to 250 customers everyday over the floor.
- Resolved escalated customer service issues by coordinating solutions between sales and operations teams.
- Enforced employee adherence to company practices, policies and procedures.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Business Process Specialist
Singtel OPTUS Retail
01.2020 - 02.2021
- Carried out work problem and procedure studies to assess communication and information flow.
- Evaluated functions, work, and methods of personnel through observation and interviews.
- Completed studies and presented findings for review.
- Trained workers in updated processes, leading classes, and preparing manuals for ongoing support.
- Streamlined business processes by analyzing current procedures and implementing improvements.
- Enhanced operational efficiency with thorough process analysis and optimization strategies.
- Reduced costs by identifying and eliminating inefficiencies in various business processes.
- Implemented new software systems to automate repetitive tasks, improving productivity levels.
- Managed projects to successful completion within set deadlines and budget constraints, achieving project objectives.
Education
Master - Professional Accounting
University of Ballarat
Sydney, NSW03.2009
Diploma - Education
Education Centre of Australia
Sydney, NSW03.2009
Skills
- Operational leadership
- Experienced with work-related software tools
- Experienced in Microsoft software tools
- Document management
- Client relations and inventory control
- Conflict resolution expertise
- Efficient stock arrangement
- Customer Relations
- Risk management in loss prevention
- Performance Evaluations
- Time Management
Languages
Hindi – Proficient (C2)
Punjabi – Proficient (C2)
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 15 staff members.
- Won Pacesetters best performer award in 2021,2022 and 2023.
Timeline
Assistant Store Manager
Singtel OPTUS Retail
03.2021 - Current
Business Process Specialist
Singtel OPTUS Retail
01.2020 - 02.2021
Master - Professional Accounting
University of Ballarat
Diploma - Education
Education Centre of Australia
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