Kamala Battjes
Point Cook, Victoria,Australia
Summary
Detail orientated customer focused individual with a vast history within the retail industry. I thrive under pressure and enjoy challenges as it motivates me to work harder and to think of creative solutions. Demonstrated person-centered customer service and has great interpersonal relationships with customers and management. Dedicated professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.
Overview
10
10
years of professional experience
Work History
Customer Service & Operations Coordinator
Secure Shutters
Melbourne , VIC
01.2024 - Current
- Providing excellent service by managing customer inquiries and addressing issues promptly.
- Delivering essential support to sales team, installers, electricians, and suppliers.
- Independently manage Trello to track and oversee quotes, final measures, and job progress, ensuring efficiency and accuracy.
- Take charge of scheduling subcontractors and team members, coordinating multiple installations to prevent delays.
- Oversee communication through the Coax platform, ensuring seamless coordination across teams.
- Handle high-level administrative responsibilities, including answering calls, managing emails, and maintaining critical reports and operational documents.
- Managing financial tasks such as deposit handling, invoice generation, and final payments through Xero.
- Facilitating quoting, invoicing, job order management, and booking of installations as required.
- Ensuring projects remain on schedule by acting as substitute for Operations Coordinator and State Manager.
- Continuously expanding product knowledge, enabling informed recommendations and better customer support.
- Collaborating with senior management to streamline daily operations.
Client Concierge
Pirk
Southbank, Australia
09.2023 - 12.2023
- Building, developing and nurturing client relationships
- Utilizing voice, SMS, social media, and other channels to connect with clients
- Referring clients to suitable specialists/surgeons to ensure a seamless and trustworthy experience
- Reporting stats daily, weekly, and monthly on active clients
- Working with KPI’s set and forecasted by Pirk
- Collaborating with marketing team to devise and implement strategies and campaigns to attract new clients
- Reporting Directly to the CEO, providing regular updates on client relationship management and performance metrics
Sales Associate
Metro Baby
Richmond, Australia
04.2022 - 09.2023
- Training new employees and delegating tasks
- Managing stock-take and inventory
- Educating customers about product specifics
- Coordinating with the accounting department to implement loss prevention procedures
- Ascertain customers’ needs and wants
- Use active listening and relationship-building skills to assess customer needs, build rapport and connect with viable solutions
- Sourcing specific products for clients when stock is unavailable
Nanny/Au Pair
Private
Melbourne, Australia
10.2017 - 02.2019
- Preparing and serving balanced nutritious meals, ensuring food safety, performing light household duties, school drop offs and pickups
- Aiding the children in their education, such as helping with homework and activity prep
- Educating children to have safe behavioral skills and social etiquette such as engaging with other children at the playground and library as well as around the home
- Cared for 4 children ages 0 to 5
Assistant Manager
Monki
Groningen, Netherlands
03.2015 - 10.2017
- Responsible for maintaining sales floor and department
- Training new employees and delegating tasks
- Managing stock-take and inventory
- Exceeding sales targets
- Coordinating with the accounting department to implement loss prevention procedures
- End of day, cash handling at close of business hours
- Use of active listening and relationship-building skills to assess customer needs, build rapport and connect with viable solutions
Education
Diploma - Marketing and Communication
Australian City Design College
Melbourne07.2020
Certificate IV - Business
Australian City Design College
Melbourne01.2019
MBO - Media Design
Cibap Vakschool voor Verbeelding
Zwolle10.2017
Photography -
ROC Friesepoort
Drachten, Netherlands01.2014
Skills
- Teamwork
- Organisation
- Creativity
- Time management
- Customer service
- Attention to detail
- Conflict resolution
- Payment processing
- Cash register operation
- Multitasking
- Fast learner
- Great communication skills
- Friendly, positive attitude
- Scheduling
- Staff management
- Administrative support
References
- Lilly Schneider, Relationship Manager, Pirk, 0413 490 114
- Hannah Balboni, Operations Manager, Metro Baby, 0404 441 622
- Olivia Rezzara, E commerce team member, Metro Baby, 0409 353 944
Languages
- Dutch, fluent
- English, fluent
References
References available upon request.
Timeline
Customer Service & Operations Coordinator
Secure Shutters
01.2024 - Current
Client Concierge
Pirk
09.2023 - 12.2023
Sales Associate
Metro Baby
04.2022 - 09.2023
Nanny/Au Pair
Private
10.2017 - 02.2019
Assistant Manager
Monki
03.2015 - 10.2017
Diploma - Marketing and Communication
Australian City Design College
Certificate IV - Business
Australian City Design College
MBO - Media Design
Cibap Vakschool voor Verbeelding
Photography -
ROC Friesepoort
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