Summary
Overview
Work history
Education
Skills
Professional Refferees
Timeline
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KAMALDEEP DHIMAN

BYFORD,WA

Summary

I am a self-motivated, qualified and highly skilled professional with extensive experience across customer service, liaison, fulfilment and machine operation roles. I also demonstrate a proven track record of safe & efficient operation a range of advanced machinery. I possess excellent time-management and prioritisation skills with the ability to support personnel and coordinate complex tasks in order to meet deadlines. I am passionate about customer service with the capacity to understand, empathise, develop and implement exceptional service standards in fast-paced modern environments. I am a quick learner and communicate effectively while willing to go the extra mile and adapt to changing environments. I have a proven history of delivering results and a reputation for high integrity, hard work and commitment to safe work practices in accordance with relevant workplace policies, procedures and work instructions.

Overview

16
16
years of professional experience
4013
4013
years of post-secondary education

Work history

SECOND-IN-CHARGE / MACHINE OPERATOR

GEORGE WESTON FOODS
, Western Australia
08.2009 - 03.2025
  • Performing thorough quality control checks on sliced products according to organisational policies and procedures
  • Liaising with various stakeholders across a wide range of organisations and coordinating a large volume of deliveries including entering, updating and maintaining accurate delivery information in the SAP system
  • Supporting continuous improvement initiatives by actively coordinating in meetings and offering constructive feedback on proposed changes
  • Maintaining a clean and safe work environment by adhering to safety procedures and guidelines
  • Implementing new slicing techniques that improved overall efficiency without compromising on product quality or worker safety
  • Coordinating with internal and external teams to ensure smooth workflow throughout the production floor, resulting in increased overall productivity
  • Performing pre-start checks and preparing equipment and machinery
  • Selecting and assigning the appropriate tools required for various projects
  • Performing initial setup checks of equipment and reporting to maintenance team if faults occur

CUSTOMER SERVICE REPRESENTATIVE

KHAJANA INDIAN CUISINE
03.2020 - 12.2021
  • Improved and enhanced customer satisfaction by promptly addressing customer concerns and providing accurate updates
  • Streamlined call centre processes for improved efficiency and reduced wait times improving customer satisfaction
  • Resolved customer complaints with empathy, resulted in increased loyalty and repeat business through demonstrated strong interpersonal skills & conflict resolution techniques
  • Assisted customers in navigating company website and placing online orders, improving overall user experience
  • Managed the front counter and answered telephone calls promptly to avoid on-hold wait times
  • Processed customer orders promptly to increase customer satisfaction while ensuring accurate payments are being processed

Education

Master of Accounting -

Central Queensland University
Sydney

Bachelor of Technology - Electronics and Communication

S.U.S College of Engineering And Technology
India

Skills

  • Exceptional Customer Service Skills
  • Safe & Efficient Machine Operation Skills
  • Team Player and Collaborative Skills
  • Well Developed Interpersonal Skills
  • Excellent Verbal and Written Communication
  • Working With Diverse Stakeholders
  • Time Management and Organisational Skills
  • Research and Analytical Skills
  • Problem Solving and Conflict Resolution
  • Computer Skills including MS-Office Suite

Professional Refferees

  • Rishi Malhotra, Supervisor, George Weston Foods, +61 433 003 066, rishi.m3666@gmail.com
  • Ravinder Singh Lail, Manager, Khajana Indian Cuisine, +61 470 078 853, ravi_lail@yahoo.com.au

Timeline

CUSTOMER SERVICE REPRESENTATIVE

KHAJANA INDIAN CUISINE
03.2020 - 12.2021

SECOND-IN-CHARGE / MACHINE OPERATOR

GEORGE WESTON FOODS
08.2009 - 03.2025

Master of Accounting -

Central Queensland University

Bachelor of Technology - Electronics and Communication

S.U.S College of Engineering And Technology

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KAMALDEEP DHIMAN