Kamaldeep Kaur

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for product services,manage all service enquiry requests.
• communicating with customer and service agents to get tickets resolved within timeframe.
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• Maintained a clean and organized workspace, promoting a welcoming environment for customers.
• Processed customer orders and accurately handled payment transactions.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

• Helping clients and customers identify the technical issues; Troubleshooting minor IT issues; Referring customers and clients to higher levels of IT support .

• work with customers remotely and in person, guiding them through systems configuration and troubleshooting, while aiming to resolve issues.

• worked as a part of team for digitising customers information for successful implementation of project.

• Actively engaged in team meetings discussing progress updates, sharing ideas, and addressing challenges faced during testing phases.
• Contributed to the development of a high-quality product by identifying and reporting defects.
• Developed expertise in various programming languages and tools used throughout the internship period.
• Developed and executed SQL queries to perform backend database testing.

Masters of computer Applications (Level9)

as per NZQA assessment (2022)