Kamaljeet Kaur
Wyndham Vale,VIC
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
6
6
years of professional experience
Work History
Manager
Shell Petrol Station
Cooma, NSW
07.2021 - 11.2023
- Monitored staff performance to ensure adherence to customer service standards.
- Provided exceptional customer service to ensure customer satisfaction.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Developed policies and procedures related to customer service operations.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Evaluated employee job performance and motivated staff to improve productivity.
Console Operator
E.G Fuel
Burwood, VIC
01.2019 - 07.2021
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services and balanced cash drawers at the end of each shift.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Prepared sales slips or sales contracts as needed to complete customer purchases.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Complied with all health and safety regulations while performing job duties.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Adhered to company policies concerning returns, exchanges, refunds., including proper documentation completion.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Informed customers of in-store promotions or pricing specials.
Console Operator
Woolworths Petrol
Burwood, VIC
12.2017 - 01.2019
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
- Processed credit card transactions accurately and efficiently.
- Resolved customer complaints in a professional manner.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Prepared sales slips or sales contracts as needed to complete customer purchases.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Adhered to social distancing protocols and wore mask or face shield.
- Remained aware of surroundings and secured cash to minimize loss potential.
Education
Masters of Networking - Information Technology
Melbourne Institute & Technology
Melbourne, VIC11.2020
Skills
- Operations Management
- Financial Management
- Negotiation
- Team Leadership
- Verbal and Written Communication
- Staff Management
- Time Management
- Complex Problem-Solving
- Policy Implementation
Affiliations
- Travelling
- Reading books
Languages
English
Professional
Hindi
Professional
Punjabi
Native/ Bilingual
References
References available upon request.
Timeline
Manager
Shell Petrol Station
07.2021 - 11.2023
Console Operator
E.G Fuel
01.2019 - 07.2021
Console Operator
Woolworths Petrol
12.2017 - 01.2019
Masters of Networking - Information Technology
Melbourne Institute & Technology
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