Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
6
6
years of professional experience
Work History
Manager
Shell Petrol Station
Cooma, NSW
07.2021 - 11.2023
Monitored staff performance to ensure adherence to customer service standards.
Provided exceptional customer service to ensure customer satisfaction.
Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
Developed policies and procedures related to customer service operations.
Maintained knowledge of company products and services to promptly resolve complaints and concerns.
Assisted staff with resolving complex customer issues and implementing targeted solutions.
Evaluated employee job performance and motivated staff to improve productivity.
Console Operator
E.G Fuel
Burwood, VIC
01.2019 - 07.2021
Greeted customers and provided friendly customer service.
Operated cash registers to process payments for goods and services and balanced cash drawers at the end of each shift.
Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
Prepared sales slips or sales contracts as needed to complete customer purchases.
Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
Complied with all health and safety regulations while performing job duties.
Assisted co-workers with tasks as needed to ensure smooth operations of the store.
Ensured that all areas of the retail floor were properly stocked throughout each shift.
Adhered to company policies concerning returns, exchanges, refunds., including proper documentation completion.
Refilled and rotated items on shelves to maintain well-stocked inventory.
Informed customers of in-store promotions or pricing specials.
Console Operator
Woolworths Petrol
Burwood, VIC
12.2017 - 01.2019
Greeted customers and provided friendly customer service.
Operated cash registers to process payments for goods and services.
Balanced cash drawers at the end of each shift.
Processed credit card transactions accurately and efficiently.
Resolved customer complaints in a professional manner.
Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
Prepared sales slips or sales contracts as needed to complete customer purchases.
Answered incoming phone calls from customers regarding product availability or store locations.
Adhered to social distancing protocols and wore mask or face shield.
Remained aware of surroundings and secured cash to minimize loss potential.
Education
Masters of Networking - Information Technology
Melbourne Institute & Technology
Melbourne, VIC
11.2020
Skills
Operations Management
Financial Management
Negotiation
Team Leadership
Verbal and Written Communication
Staff Management
Time Management
Complex Problem-Solving
Policy Implementation
Affiliations
Travelling
Reading books
Languages
English
Professional
Hindi
Professional
Punjabi
Native/ Bilingual
References
References available upon request.
Timeline
Manager
Shell Petrol Station
07.2021 - 11.2023
Console Operator
E.G Fuel
01.2019 - 07.2021
Console Operator
Woolworths Petrol
12.2017 - 01.2019
Masters of Networking - Information Technology
Melbourne Institute & Technology
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