Summary
Overview
Work History
Education
Skills
Affiliations
Languages
References
Timeline
Generic

Kamaljeet Kaur

Wyndham Vale,VIC

Summary

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

6
6
years of professional experience

Work History

Manager

Shell Petrol Station
Cooma, NSW
07.2021 - 11.2023
  • Monitored staff performance to ensure adherence to customer service standards.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
  • Developed policies and procedures related to customer service operations.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Evaluated employee job performance and motivated staff to improve productivity.

Console Operator

E.G Fuel
Burwood, VIC
01.2019 - 07.2021
  • Greeted customers and provided friendly customer service.
  • Operated cash registers to process payments for goods and services and balanced cash drawers at the end of each shift.

  • Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
  • Prepared sales slips or sales contracts as needed to complete customer purchases.
  • Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
  • Complied with all health and safety regulations while performing job duties.
  • Assisted co-workers with tasks as needed to ensure smooth operations of the store.
  • Ensured that all areas of the retail floor were properly stocked throughout each shift.
  • Adhered to company policies concerning returns, exchanges, refunds., including proper documentation completion.
  • Refilled and rotated items on shelves to maintain well-stocked inventory.
  • Informed customers of in-store promotions or pricing specials.

Console Operator

Woolworths Petrol
Burwood, VIC
12.2017 - 01.2019
  • Greeted customers and provided friendly customer service.
  • Operated cash registers to process payments for goods and services.
  • Balanced cash drawers at the end of each shift.
  • Processed credit card transactions accurately and efficiently.
  • Resolved customer complaints in a professional manner.
  • Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
  • Prepared sales slips or sales contracts as needed to complete customer purchases.
  • Answered incoming phone calls from customers regarding product availability or store locations.
  • Adhered to social distancing protocols and wore mask or face shield.
  • Remained aware of surroundings and secured cash to minimize loss potential.

Education

Masters of Networking - Information Technology

Melbourne Institute & Technology
Melbourne, VIC
11.2020

Skills

  • Operations Management
  • Financial Management
  • Negotiation
  • Team Leadership
  • Verbal and Written Communication
  • Staff Management
  • Time Management
  • Complex Problem-Solving
  • Policy Implementation

Affiliations

  • Travelling
  • Reading books

Languages

English
Professional
Hindi
Professional
Punjabi
Native/ Bilingual

References

References available upon request.

Timeline

Manager

Shell Petrol Station
07.2021 - 11.2023

Console Operator

E.G Fuel
01.2019 - 07.2021

Console Operator

Woolworths Petrol
12.2017 - 01.2019

Masters of Networking - Information Technology

Melbourne Institute & Technology
Kamaljeet Kaur