Kamaljeet kaur
Tarneit,VIC
Summary
Dynamic Hotel Manager with a proven track record at Lotus Desert Enterprises Ltd., excelling in guest relations and operational efficiency. Spearheaded initiatives that significantly enhanced customer satisfaction and profitability. Skilled in cash handling and outstanding communication, fostering teamwork and leadership. Achieved consistently high customer satisfaction ratings through innovative strategies and a focus on achievements.
Overview
6
6
years of professional experience
Work History
Hotel Manager
Lotus Desert Enterprises Ltd.
01.2021 - 10.2023
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
- Established a positive work culture that promoted teamwork, collaboration, and employee morale.
- Implemented revenue management strategies to maximize room rates, occupancy levels, and overall profitability.
- Managed hotel operations for seamless functioning, ensuring high levels of efficiency and guest satisfaction.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Developed and implemented strategies to optimize operational efficiency and maximize profits.
- Coordinated renovations projects, minimizing disruptions to guests while improving the overall aesthetic of the property.
- Oversaw all aspects of event planning, from contract negotiation to day-of coordination, resulting in successful events and satisfied clients.
Restaurant Supervisor
Mughal Gardens
01.2018 - 12.2020
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Monitored health and safety standards to maintain a clean, safe working environment.
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Provided ongoing coaching for employees, nurturing professional growth opportunities within the organization.
- Assisted in recruitment processes, selecting well-qualified candidates that contributed positively to the team dynamic.
- Reduced employee turnover by fostering a positive work culture and addressing staff concerns promptly.
- Implemented cost-saving measures through effective budget management and negotiation with suppliers.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
Education
Bachelor of Computer Science And Engineering - Computer Science
Punjab Technical University
India 04.2015
Skills
- Guest complaint resolution
- Guest services management
- Guest Relations Management
- Cash Handling
- Outstanding communication skills
- Computer Skills
- Relationship Building
- Teamwork and Leadership
- Front Desk Management
- Client Consultations
- Teamwork and Collaboration
- Problem-Solving
Timeline
Hotel Manager
Lotus Desert Enterprises Ltd.
01.2021 - 10.2023
Restaurant Supervisor
Mughal Gardens
01.2018 - 12.2020
Bachelor of Computer Science And Engineering - Computer Science
Punjab Technical University
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