Kamaljeet Kaur
Melton South,VIC
Summary
Experienced administration and customer service professional with strong front desk, data management, and systems experience. Skilled in handling enquiries, maintaining accurate records, and supporting daily operations in fast-paced environments. Strong communicator with excellent attention to detail and a calm, organized approach to multitasking and team support.
Overview
14
14
years of professional experience
Work History
Logistics Team Member
Toll Group
Truganina, Melbourne, Victoria
11.2023 - Current
- Coordinated orders and deliveries with customers to ensure timely fulfillment.
- Managed inbound stock to maintain accurate inventory and streamline SKU setup.
- Maintained inventory through stock control, counting, and system updates.
- Performed picking (manual & GTP) with consistent quality checks.
- Processed returns by inspecting items and efficiently handling refunds to enhance customer satisfaction.
Inventory Control Specialist
Cardinal Logistics Ltd
Wiri, Auckland
10.2022 - 08.2023
- Maintained inventory accuracy through cycle counts, variance investigation, and record reconciliation.
- Resolved stock discrepancies and implemented corrective actions to eliminate recurrence.
- Managed quality holds, recalls, and damaged stock for efficient return or disposal processes.
- Operated stock picker equipment to enhance accuracy in stock management at height.
- Managed customer email enquiries, providing timely and accurate responses.
Customer Service Attendant
MetlifeCare
Highland Park, Auckland
12.2021 - 09.2022
- Welcomed and assisted visitors, guiding them to residents’ rooms to create a welcoming and positive experience.
- Managed front desk operations, efficiently handling incoming calls, emails, visitor enquiries, and booking appointments to enhance service delivery.
- Responded to enquiries and challenges with initiative and a solutions-focused approach, ensuring timely resolutions.
- Built strong relationships with residents, families, and colleagues through clear communication and respect.
- Worked effectively within a diverse team, demonstrating adaptability, professionalism, and reliability.
Uber Partner
Uber
Auckland , Auckland
09.2018 - 11.2021
- Transported passengers and food from pick-up points to destinations efficiently.
- Achieved consistently high customer scores due to exceptional service.
- Informed customers of delays, reducing unnecessary support calls.
- Maintained clean driving record by following safety rules, resulting in zero accidents or incidents.
- Cleaned vehicle regularly to maintain professional appearance.
Retail Sales Associate
Postie Plus
Papakura, Auckland
02.2020 - 08.2021
- Assisted customers in-store, providing product guidance to meet needs and improve satisfaction.
- Resolved customer enquiries via phone and email, enhancing overall customer experience.
- Processed returns, exchanges, and refunds efficiently.
- Restocked merchandise and updated displays to ensure product availability and accurate pricing.
- Coordinated special orders and sourced items from other stores to fulfill customer requests.
Crew Member
Wendy's Fast food Restaurant
Manukau, Auckland
04.2020 - 07.2020
- Fielded hundreds of customer requests daily, addressing varying complexities with urgency and professionalism.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Inspected food products for quality and consistency and reported concerns to cooks.
- Maintained cleanliness of restaurant lobby, front counter, and restrooms, ensuring a welcoming environment for customers.
Branch Manager /SR Travel Consultant
Travel Point
Papatoetoe And Sandringham, Auckland
03.2012 - 08.2018
- Built client relationships and advised on travel requirements (visas, passports, security).
- Used GDS systems (Amadeus, Sabre) and accounting platforms (VTO, SAM) for bookings and financial processing.
- Coordinated team operations by training staff, assigning tasks, and managing administrative functions.
- Resolved customer enquiries and complaints via phone, email, and in person, ensuring high satisfaction.
- Provided key support for GDS and accounting system issues, facilitating smooth operational processes.
- Achieved deadlines and targets consistently
Education
Some College (No Degree) - Post Graduate Diploma Business Management
UUNZ Institute of Business
AucklandBachelor of Tourism Studies - Hospitality and Tourism Management
Waiariki Institute of Technology
Rotorua, Bay Of Plenty01-2010
Bachelor of Arts - Arts
KUK University,
Haryana, India01-2009
Skills
- Administrative support
- Reception management
- Detail-oriented accuracy
- Problem-solving initiative
- GDS and accounting systems
- Team collaboration
- Strong communication and customer service across phone, email, and face-to-face
- Order processing, returns and refund handling
- Inventory management
- Can fluently speak English, Hindi and Punjabi
Career Achievements and Awards
- Awarded with Employee of the month in Cardinal Logistics and Toll for hard work
- Promoted to Manager position due to dedication and hard work
- Malaysian Airlines AKL office Survey (APR2013), Got number 1 Travel Agent Award-Awarded with 60" LG LED TV
Timeline
Logistics Team Member
Toll Group
11.2023 - Current
Inventory Control Specialist
Cardinal Logistics Ltd
10.2022 - 08.2023
Customer Service Attendant
MetlifeCare
12.2021 - 09.2022
Crew Member
Wendy's Fast food Restaurant
04.2020 - 07.2020
Retail Sales Associate
Postie Plus
02.2020 - 08.2021
Uber Partner
Uber
09.2018 - 11.2021
Branch Manager /SR Travel Consultant
Travel Point
03.2012 - 08.2018
Some College (No Degree) - Post Graduate Diploma Business Management
UUNZ Institute of Business
Bachelor of Tourism Studies - Hospitality and Tourism Management
Waiariki Institute of Technology
Bachelor of Arts - Arts
KUK University,