Kamaljit Singh
Summary
Highly motivated and detail-oriented professional with expertise in data analysis, project management, and process improvement. Adept at troubleshooting and resolving complex issues. Skilled in developing and implementing innovative strategies to reduce costs and increase efficiency. Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Support Worker
Casa Disability Services
01.2022 - Current
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
- Evaluated clients' social, emotional and psychological needs to create treatment plans.
- Monitored clients' progress to adjust treatment plans accordingly.
- Educated clients and families on mental health, wellness and recovery topics.
- Facilitated psychoeducational classes to help clients develop life skills.
- Implemented community outreach programs to promote mental health awareness.
- Conducted home visits to assess clients' home environment and provide support.
- Utilized evidence-based practices to provide effective interventions for clients.
- Created, prepared, and delivered reports to various departments.
- Kept clients engaged in social networks and communities for personal health and growth.
Security Officer
Talice Security
11.2020 - Current
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
Youth Worker
Healthcare Australia
04.2019 - 09.2020
- Provided a safe and nurturing environment for at-risk youth through consistent supervision and positive reinforcement.
- Collaborated with multidisciplinary teams to create comprehensive treatment plans tailored to each youth''s specific needs.
- Maintained accurate case records, ensuring compliance with organizational policies and state regulations.
- Conducted regular progress assessments, adjusting treatment plans as needed based on ongoing evaluation of each youth''s needs and progress.
- Coordinated outreach efforts to identify potential new program participants in need of services offered by our organization.
- Established clear expectations for behavior within the residential facility, reinforcing accountability among youths in our care.
- Coordinated with school personnel to address individual student needs and facilitate a smooth transition back to mainstream education.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
Medical Receptionist
Dental Clinic
02.2018 - 03.2020
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Increased efficiency in prescription refill requests by coordinating with pharmacies and obtaining necessary provider approvals promptly.
- Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
- Supported practice growth by promoting available services through marketing materials displayed in the reception area or provided during phone conversations with prospective clients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Helped patients complete necessary medical forms and documentation.
- Completed patient referrals to other medical specialists.
- Supported office staff and operational requirements with administrative tasks.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Notified manager of incidents and potential incidents relating to patients and staff for swift action.
Customer Service Manager
Anytime Fitness
07.2017 - 11.2019
- Increased gym membership retention by implementing personalized fitness programs and regular progress checkins.
- Boosted member engagement by organizing a variety of health and wellness events, workshops, and seminars.
- Managed financial tasks including budgeting, expense tracking, and revenue forecasting for the gym''s success.
- Implemented safety protocols to reduce incidents of injury among staff and members during workouts or classes.
- Ensured compliance with all industry regulations by staying up-to-date on changes in legislation affecting the fitness industry.
- Collaborated with other local businesses to create joint promotions and partnerships that benefited both organizations.
- Reviewed and analyzed sales data to identify trends, make informed decisions, and set targets for future growth.
- Generated leads through sales promotions and word-of-mouth.
- Managed Personal Trainer schedule and stayed within budgeted non-session hours.
- Demonstrated strong knowledge of all fitness equipment and explained to customers how to properly use each machine.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Customer Service Representative
Australia Post
03.2018 - 06.2019
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
- Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Diploma of community services - Hospitality
Australian Community And Management College
Certificate IV in Commercial Cookery -
New York College Brisbane
Diploma in Hospitality Management - hospitality Management
New York College Brisbane
Certificate IV in Horticulture -
College of Horticulture Brisbane
Drivers License -
Northern Territory
Completed coursework towards NT AustraliaFirst aid courseNT (HR) Driver's Licence -
Skills
- Well-developed organisation and
- Time management skills
- Quality focused with an eye for detail
- Results focused
- Strong client relationship
- Problem-solving skills
- Self-motivated, honest, reliable
- Organized, smart and trustworthy
- Risk Analysis Training
- Superior Customer Service
- First Aid and CPR Certified
- Security Guard License
- Time Management
- Client Documentation
- Care Plan Assessment
- Microsoft Word
- Sales Expertise
- Account Management
- POS Systems Expertise
- Clerical Support
- Team Development
- Multi-Line Telephone Operation
- Product Promotion
- Money Handling Abilities
- Stock Management
- Project Management Abilities
- Technical Support
- Stockroom Procedures
- Quality Control
- Critical Thinking
- Data Evaluation
- Order Processing
- Cultural Awareness
- Customer Account Management
- Spreadsheets
- Data Entry
- Marketing Strategies
- Microsoft Word
- Microsoft Excel
- Teams
Timeline
Support Worker
Casa Disability Services
01.2022 - Current
Security Officer
Talice Security
11.2020 - Current
Youth Worker
Healthcare Australia
04.2019 - 09.2020
Customer Service Representative
Australia Post
03.2018 - 06.2019
Medical Receptionist
Dental Clinic
02.2018 - 03.2020
Customer Service Manager
Anytime Fitness
07.2017 - 11.2019
Diploma of community services - Hospitality
Australian Community And Management College
Certificate IV in Commercial Cookery -
New York College Brisbane
Diploma in Hospitality Management - hospitality Management
New York College Brisbane
Certificate IV in Horticulture -
College of Horticulture Brisbane
Drivers License -
Northern Territory
Completed coursework towards NT AustraliaFirst aid courseNT (HR) Driver's Licence -
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