KAMALNATH GORLA

• Provided detailed technical documentation, including network diagrams, process flow charts, and procedural guidelines.
• Conducted security assessments and made recommendations for disaster recovery, remote access, network appliances, servers, and directory services security.
• Contributed to implementation and support of SNMP monitoring software and other network monitoring tools like MS Teams, Teamview, Remote desktop
• Monitored network capacity and performance, as well as diagnosed and resolved complex network problems.
• Demonstrated proficiency in Linux, virtual platforms, and Azure cloud connectivity.
• Installing, configuring, and supporting network equipment including routers, proxy servers, switches,
  WAN accelerators, DNS and DHCP.
• Configuring firewalls, routers, and switches to maximize network efficiency and security.
• Maximizing network performance through ongoing monitoring, troubleshooting, and evaluation of computer systems and networks.
• Investigating faults in the network.
• Maintaining and updating network equipment to the latest firmware releases.
• Planning, developing, and testing local and wide area networks of the organization to ensure maximum uptime for users.
• Day-to-day management, maintenance, and development of the IT and Communication Infrastructure.
• Developing network infrastructure specifications.
• Creating and maintaining documentation to keep.
• Track of network faults, statuses, and maintenance procedures.
• Reviewing network/system performance and recommending future upgrades as required.

▪ Specifically responsible for Database and related System installation, training and project management for TabSquare products & associated interfacing network and communication devices.

▪ Perform on-site evaluation of client premises for pre-implementation.

▪ Manage project timelines, installation and configuration of TabSquare product suite by tracking and resolving issues and escalate issues.

▪ Provide application training with a demonstrated understanding of Application, Database and content management systems

▪ Be familiar with and adhere to latest training and installation standards and procedures using Lattice and Manula documentation tools

▪ Work with internal support and product teams to ensure service level requirements are exceeded

▪ Be able to analyze reasons behind problems / bugs during testing

▪ Work with customers to ensure that contractual service expectations are exceeded

▪ Provide operational support and ongoing maintenance and enhancement after implementation, including troubleshooting of production issues performing Ad-hoc duties assigned by management by Team viewer remote login application

• Drove operational improvements which resulted in savings and improved profit margins

• Performed various system admin and maintenance tasks using applications like BMC remedy, Flexera, Citrix, HP log cases and NBN Phenomena to provide continuous technical services in resolving networking hardware and application issues to NBN employees
• Installation, configuration and maintenance of all IT equipment involving workstations, laptops, printers and various communication devices
• Imaging and deployment of Operating System and software applications in user machines
• Inventory, asset and security management and documentation via centralized management tool
• Installation/deployment of software applications through System Centre Configuration Manager (SCCM)
• Providing support for softwaRe applications and packages (MS Office 365, Airwatch Device Management, Cisco Mobility Client, and Network Programming Application
• Monitoring system, network and application performance to ensure optimal network performance and recommending improvements and implementing changes as required

• Enterprise Gateway -2 years, Client: J P Morgan BANK Enterprise Gateway (EG): Smarter way for organizations to manage third-party information and simplifies process of creating and maintaining interfaces to multiple third-party information services including, but not limited to credit bureaus, list brokers, vehicle valuates, property services, underwriting and other databases
• Collaborated with cross-functional development team members to analyze potential system solutions based on evolving client requirements
• Created accurate and efficient test scripts in XML SOAP automation tool to manage automated testing of certain products and features
• Worked closely with other business analysts, development teams and infrastructure specialists to deliver high availability solutions for mission-critical applications
• Wrote and optimized test cases to maximize success of manual software testing with consistent, thorough approaches
• Analyzing test scenarios for retesting bugs in reviewed files, records and other documents to obtain business information and key data informing responses to development requests
• Established online configuration knowledge base to support functionality by developing robust system application overview
• Linux Admin Tasks on CentOS, RedHat servers to managing JPMC Users
• Major T2A Tasks includes and not limited to updating public & private encryption Key rings to servers, build related tasks, restarting servers etc in LINUX environment on JP Morgan Bank client etc
• Broke down and evaluated user problems, using test scripts, personal expertise and probing questions
• Patched software and installed new versions to eliminate security problems and protect data
• Demonstrated professionalism and courtesy with customers while working to resolve complaints, problems or respond to questions
• Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes