Customer Service and Online Team Member
Coles Supermarket
04.2024 - 09.2024
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Developed strong relationships with customers through personalized interactions, leading to repeat business and positive word-of-mouth referrals.
- Strengthened team collaboration through regular meetings, sharing best practices, and offering constructive feedback.
- Handled sensitive customer information securely according to strict privacy regulations, ensuring trustworthiness in all transactions.
- Improved team efficiency by streamlining communication processes and implementing collaborative tools.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Developed strong relationships with clients through empathetic communication and genuine concern for their needs.
- Collaborated with team members, sharing best practices for handling challenging situations effectively.
