Ka Man, Stella Woo

• Conduct incense crafting and appreciation workshops through both online platform and in face to face group settings at private institutions, high schools, and offices for participants of all ages, from children to adults.

• Conduct pastel art classes through both online platform and in face to face settings , accommodating participants of all ages, from children to adults. Delivered personalized instruction in both group and one-on-one formats.

Work at headquarter collaborated with General Manager in three major areas namely Residential Clubhouse Management, Customer Service and Premium Living

Responsibilities:

• Clubhouse Management:

- Supervise the overall operation of over 60 residential clubhouses including staff management and training, business development, event management, enforcement of operation procedures and policies and procurement.

• Customer service and complaint handling:

- In charge of company's customer service hotline, ensure the handling procedures comply with ISO standard.

• Premium Living

- Organize regular events and programs to build connections and nurture relationships with customer

- Supervise marketing and branding activities of the brand

• New project management: handover procedures and training of prime residential projects.

Member of the hotel's opening team, oversaw operational activities within the event department.

Responsibilities included business development, budgeting, pricing, recruitment, training, marketing, branding, managing events for renowned organizations and led marketing and sales events for the hotel.