Kamiel Palewandrem
Caroline Springs,VIC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business result.
Overview
19
19
years of professional experience
Work History
Customer Service Officer
Brimbank Aquatic Wellnes Centre
10.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Assisted call-in customers with questions and orders.
- Communicated with clients regarding account services, statements, and balances.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
- Counted cash drawers and deposits, checked supplies and completed any other required opening or closing task to facilitate smooth team operations.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Responded proactively and positively to rapid change.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Gym Instructor
Brimbank Aquatic Wellness Centre
07.2017 - Current
- Encouraged members to set and achieve fitness goals to develop sense of accomplishment.
- Led exercises and physical activities to engage members and develop physical skills.
- Conveyed health and well-being concepts beyond physical fitness.
- Assisted individuals in setting achievable fitness goals, monitoring progress for success.
- Demonstrated proper form and technique to prevent injury.
- Promoted safe and inclusive environment for club clients and members.
- Motivated participants through one-on-one instruction and positive feedback.
- Delivered fun and motivating group fitness classes designed to improve overall health and fitness levels.
- Used music to motivate and energize classes.
- Promoted fitness classes to boost gym attendance.
Member Care Manager
Fernwood Fitness
04.2019 - 04.2022
- Help develop a new Member Care team within the 5 Fernwood Clubs.
- Help retain our members and guiding them through their Health and Fitness
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Tested programs and databases to identify issues and make necessary modifications.
- Discussed issues with team members to provide resolution and apply best practices.
- Designed customized solutions for proposals to potential customers.
Insurance Team Leader
Suncorp Metway - SECONDMENT
01.2016 - 12.2019
- Generated quotes and proposals for clients to match individual needs.
- Provided comprehensive product knowledge and guidance to help clients on product selection.
- Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
- Followed up promptly with interested clients to close sales.
- Developed sales strategies to increase sales of insurance policies.
- Educated clients on insurance policies and procedures.
- Analyzed customer needs to provide customized insurance solutions.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Insurance Customer Service Specialist
Suncorp Metway
02.2005 - 12.2019
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Provided primary customer support to internal and external customers.
- Reviewed and adjusted customer coverage levels to address, identify, and resolve customer conflicts.
- Advised customers on required information for claim submissions to progress applications.
- Assessed customer needs and recommended suitable insurance policies.
- Fielded customer complaints, escalating complex issues to management for resolution.
- Documented customer interactions and transactions for accurate, up-to-date records.
- Processed insurance policy cancellations and renewals quickly to meet call time targets.
Education
Certificate III in Fitness
Australian Fitness Academy
Melbourne, VIC05.2019
High School Diploma -
Copperfield College - Delahey Senior Campus
Delahey, VIC10.2003
Skills
- Inbound Call Management
- Data Entry
- Call Center Operations
- Payment Processing
- Employee Development
- Upselling
- Documentation and Reporting
- Information Protection
- CRM Software
- Lead Development
Timeline
Customer Service Officer
Brimbank Aquatic Wellnes Centre
10.2022 - Current
Member Care Manager
Fernwood Fitness
04.2019 - 04.2022
Gym Instructor
Brimbank Aquatic Wellness Centre
07.2017 - Current
Insurance Team Leader
Suncorp Metway - SECONDMENT
01.2016 - 12.2019
Insurance Customer Service Specialist
Suncorp Metway
02.2005 - 12.2019
Certificate III in Fitness
Australian Fitness Academy
High School Diploma -
Copperfield College - Delahey Senior Campus
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