KAMIL D SHWAITA
Wollert
Summary
Bachelor of Advanced Manufacturing and Mechatronics Engineering graduate from RMIT University. I am always eager to develop my skills and learn new professional and personal life attributes. I am very outgoing and love connecting with the people I meet. I try to make the most out of everything I do, and for me to do that I have to do it right, that’s why I am very punctual, dependable, with great attention to detail and quick on my feet.
Offering background in analytical thinking and teamwork, with strong desire to develop in professional setting. Brings ability to quickly grasp new concepts and adapt to dynamic environments, paired with foundational skills in research and report writing. Ready to be mentored in engineering.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Hearing Officer
Administrative Review Tribunal
03.2025 - Current
- Liaising with departments and external stakeholders
- Thorough analysis of past hearings paperwork and appropriate destruction of physical copies
- Inbound customer service
- Composing and sending emails to internal stakeholders
- Actioning and reviewing incoming emails
- Extensive use of Microsoft 360
- Ensured timely case resolutions by managing a heavy caseload and prioritizing urgent matters effectively
- Mentored junior Hearing Officers through one-on-one guidance to improve their skills
- Improved the hearing process by streamlining documentation and implementing digital record-keeping solutions
- Contributed issue knowledge and key expertise to meetings focused on analysing raw data of area concerns
Customer Service Officer & Coach in Charge
Bk’s Gymnastics Craigieburn
03.2023 - 12.2024
- Coordinating class schedules.
- Onboarding new customers and reaching out to existing customers for feedback
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions
- Completed data entry to record call notes, suggestions and questions
- Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery
School Access Network Program Presenter
RMIT
02.2023 - 12.2024
- Leading and coordinating class groups for workshops
- Maintained extensive knowledge of industry developments and emerging trends, allowing for the incorporation of up-to-date information into each program presented
- Served as a subject matter expert in various fields, providing valuable insight during panel discussions or interviews following program presentations
- Enhanced audience engagement by incorporating interactive elements and real-life examples during presentations
- Facilitated post-presentation Q&A sessions, effectively addressing audience inquiries and fostering productive discussions among participants
RUSU General Representative
RMIT
11.2022 - 10.2023
- Leadership development
- Member of finance Committee, overseeing budget targets and catering for department expectations
- Member of OHS Committee, reviewing and discussing outstanding OHS problems and reports
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Communicated with clients and customers to gather, provide and share updated information on products and services.
- Optimized workflow processes, allowing for more efficient use of resources and reduced turnaround times on projects.
- Collaborated with NGOs and community organizations to support social programs, enhancing welfare of underprivileged groups.
- Led successful campaign to increase funding for mental health services, improving access for residents.
- Raised awareness on environmental issues by organizing and participating within the community, leading to increased public engagement.
Manufacturing and Assembly Intern
Fallshaw Wheels & Castors
10.2022 - 12.2022
- Engaged in assembly techniques used in hospital bed wheels including drilling, and hydraulic pressing
- Engaged with validation and testing of electrical components used in hospital bed wheels
- Engaged with mechanical testing softwares
- Validation and testing of combined mechanical components
- Rectifying errors and issues of mechanical and electrical parts of the assembly line
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations
Education
Bachelor of Mechatronics Engineering -
RMIT University
01.2024
Skills
- Leadership
- Creative and resourceful
- Public speaking
- Project management
- Administrative tasks
- Meeting coordination
- Outstanding communication skills
- Decision making
- Fast learner
- Excellent in using computers
- Quick thinker
- Computer skills
- Teamwork and collaboration
- Problem-solving
- Goal-oriented mindset
- Interpersonal and social skills
Accomplishments
- Presented graduation project at the 21st Australian International Aerospace Congress with pending paper publication
Certification
- OH&S training, 2021
- Governance operations training, 2022
Timeline
Hearing Officer
Administrative Review Tribunal
03.2025 - Current
Customer Service Officer & Coach in Charge
Bk’s Gymnastics Craigieburn
03.2023 - 12.2024
School Access Network Program Presenter
RMIT
02.2023 - 12.2024
RUSU General Representative
RMIT
11.2022 - 10.2023
Manufacturing and Assembly Intern
Fallshaw Wheels & Castors
10.2022 - 12.2022
Bachelor of Mechatronics Engineering -
RMIT University
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