Kamil Hussain
Merrylands,NSW
Summary
Motivated and hands-on professional with a strong background in concierge services and operations support. Bringing years of experience in building presentation, resident services, compliance, and contractor coordination. Skilled in customer-facing roles with a focus on safety, communication, and service delivery. Ready to step into a Building Manager role with confidence and a focus on resident satisfaction and site performance.
Experienced with strategic planning, financial management, and team leadership. Utilizes industry knowledge to drive business growth and operational efficiency. Track record of creating and implementing innovative strategies to enhance profitability and productivity.
Overview
9
9
years of professional experience
Work History
Owner / Manager
Self-Employed (Thai Restaurant)
04.2019 - 04.2025
- Managed all aspects of a busy Thai restaurant including staffing, inventory, compliance, and finances
- Coordinated with suppliers and contractors to maintain premises and resolve issues promptly
- Handled customer service issues directly, ensuring high satisfaction and loyalty
- Developed leadership and communication skills in a fast-paced, high-pressure environment
- Used POS systems, Excel, and scheduling tools to optimize workflow and reporting
Concierge
E Group
10.2018 - 09.2020
- Provided a warm and professional welcome to residents, visitors, and contractors
- Answered phone calls, managed emails, and handled reception operations
- Supported resident services including transport bookings, appointments, and emergency call responses
- Coordinated visitor and contractor sign-ins and ensured compliance with site protocols
- Conducted regular patrols to maintain building security, cleanliness, and presentation
- Maintained site records, completed checklists, and supported monthly reporting requirements
POS Implementation Technician
BEPOZ
03.2016 - 05.2018
- Installed and configured POS systems for hospitality businesses
- Provided both onsite and remote technical support to resolve system issues
- Trained clients on using POS features and resolved user concerns
- Assisted internal teams in client support and system updates
Education
Professional Year Program -
Performance Education
01.2017
Bachelor - Information Systems Management
Victoria University
01.2016
Diploma - Information Technology (Networking)
Pacific College
01.2014
Diploma - Accounting
TAFE NSW, Ultimo Campus
01.2013
Skills
- Front Desk & Concierge Operations
- Access Control & Security Monitoring
- WHS and Safety Compliance
- Emergency Response Coordination
- Contractor and Visitor Management
- Digital Record Keeping (MyBos, BuildingLink)
- Customer Service & Conflict Resolution
- Communication & Interpersonal Skills
- Shift Handover & Reporting
- Building Cleanliness and Presentation Standards
- Stakeholder Engagement
- Maintenance Request Handling
- Small business operations
STRENGTHS
- Strong communication and interpersonal skills
- Reliable and quick to adapt in team environments
- Attention to detail and commitment to safety and compliance
Timeline
Owner / Manager
Self-Employed (Thai Restaurant)
04.2019 - 04.2025
Concierge
E Group
10.2018 - 09.2020
POS Implementation Technician
BEPOZ
03.2016 - 05.2018
Bachelor - Information Systems Management
Victoria University
Diploma - Information Technology (Networking)
Pacific College
Diploma - Accounting
TAFE NSW, Ultimo Campus
Professional Year Program -
Performance Education
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