Kamil Hussain
Sydney,Australia
Summary
Professional with extensive experience in concierge services and operations support. Proven skills in presentation, resident services, compliance, and contractor coordination. Expertise in customer service with a commitment to safety and effective communication. Prepared for Building Manager role focused on resident satisfaction and operational excellence.
Professional with strong background in case management and administrative support, prepared for this role. Known for excellent problem-solving, conflict resolution, and decision-making skills. Strong focus on team collaboration and achieving results, adaptable to changing needs. Reliable and organized, ensuring efficient operations and client satisfaction.
Overview
10
10
years of professional experience
Work History
Building Manager
Aland Care
06.2024 - Current
- Manage day-to-day operations of the residential building, ensuring common areas and facilities are well maintained.
- Conduct regular inspections and identify maintenance, safety, and compliance issues.
- Coordinate and supervise contractors and service providers.
- Act as the main point of contact for residents, strata management, and owners.
- Enforce building by-laws and house rules consistently and professionally.
- Ensure compliance with WHS, fire safety, and statutory requirements.
- Respond to incidents, complaints, and emergency situations, including after-hours when required.
- Maintain records, logs, and reports related to maintenance, incidents, and building operations.
OWNER / MANAGER
Self-Employed (Thai Restaurant)
04.2019 - 04.2024
- Managed all aspects of a busy Thai restaurant including staffing, inventory, compliance, and finances
- Coordinated with suppliers and contractors to maintain premises and resolve issues promptly
- Handled customer service issues directly, ensuring high satisfaction and loyalty
- Developed leadership and communication skills in a fast-paced, high-pressure environment
- Used POS systems, Excel, and scheduling tools to optimize workflow and reporting
- Trained and mentored staff in culinary techniques and customer service best practices
- Managed daily operations, ensuring quality standards for food preparation and service consistency
CONCIERGE
E Group
10.2018 - 09.2020
- Provided a warm and professional welcome to residents, visitors, and contractors
- Answered phone calls, managed emails, and handled reception operations
- Supported resident services including transport bookings, appointments, and emergency call responses
- Coordinated visitor and contractor sign-ins and ensured compliance with site protocols
- Conducted regular patrols to maintain building security, cleanliness, and presentation
- Maintained site records, completed checklists, and supported monthly reporting requirements
- Coordinated reservations and transportation logistics for guests, ensuring seamless experiences
- Managed front desk operations, maintaining organized records and efficient check-in/check-out procedures
POS IMPLEMENTATION TECHNICIAN
BEPOZ
03.2016 - 05.2018
- Installed and configured POS systems for hospitality businesses
- Provided both onsite and remote technical support to resolve system issues
- Trained clients on using POS features and resolved user concerns
- Assisted internal teams in client support and system updates
- Operated and maintained technical equipment, ensuring optimal functionality and minimal downtime
- Diagnosed and resolved technical issues, improving response times and service reliability
Education
Professional Year Program - Information Technology
Performance Education
Sydney05.2017
Bachelor - Information Systems Management
Victoria University
Sydney03.2016
Diploma - Information Technology (Networking)
Pacific College
Sydney02.2014
Diploma - Accounting
TAFE NSW, Ultimo Campus
Sydney01.2013
Skills
- Analytical problem-solving
- Exceptional customer support
- Small business management
- Front desk management
- Security monitoring expertise
- Workplace health and safety compliance
- Contractor and Visitor Management
- Customer relations
- Verbal and written communication
- Digital Record Keeping (MyBos)
- Stakeholder Engagement
- Transactions reconciliation
- Claims
- Accuracy and precision
Timeline
Building Manager
Aland Care
06.2024 - Current
OWNER / MANAGER
Self-Employed (Thai Restaurant)
04.2019 - 04.2024
CONCIERGE
E Group
10.2018 - 09.2020
POS IMPLEMENTATION TECHNICIAN
BEPOZ
03.2016 - 05.2018
Bachelor - Information Systems Management
Victoria University
Diploma - Information Technology (Networking)
Pacific College
Diploma - Accounting
TAFE NSW, Ultimo Campus
Professional Year Program - Information Technology
Performance Education