Summary
Overview
Work History
Education
Timeline
Generic

Kamila Gainutdinova

Rockdale,NSW

Summary

Enthusiastic and highly energetic individual with 7+ years in customer service. Looking for part time position at fitness and wellness to pursue my personal trainer career while completing my Cert IV. Ready for immediate start.

Overview

7
7
years of professional experience

Work History

Guest Service Agent

W Sydney
09.2023 - Current
  • Collected room deposits, fees, and payments.
  • Assisted guests with check-ins, account inquiries and any additional services needed.
  • Maintained consistent positive customer feedback.

Membership Sales Representative

Bodyfit Glebe
01.2023 - 09.2023
  • Identifying prospective members' health and fitness needs and tailoring the best possible membership solution for them.
  • Maintained consistent positive customer feedback.
  • Maintained organisation of the front desk & lobby area.


Guest Service Agent

Virgin Australia
01.2022 - 11.2022
  • Checking in guest within high pace environment
  • Rebooking flights, handling flight disruptions and cancellations
  • Boarding gates duties including boarding gates announcements

Guest Service Agent (Quarantine)

Adina Apartment Hotel Town Hall
02.2021 - 01.2022
  • Maintained up-to date policies of Hotel Quarantine program to ensure both employee safety and customer satisfaction.
  • Coordinated with Health and Police departments to ensure quarantine protocols are adhered to.
  • Assisting guests on essential requirements whilst in quarantine facilities.

Guest Service Agent

Adina Apartment Sydney Airport
11.2019 - 03.2020
  • Provide friendly customer service all while remaining calm during periods of high volume
  • Administering email inquiries and phone reservations with professionalism.
  • Created welcome cards/folders for VIP guests

Conference and Events Supervisor

Sofitel Sydney Wentworth
07.2017 - 07.2019
  • Conducted in-depth staff training on customer service
  • Administering emails, event orders, staff rostering on daily basis
  • Awarded "Employee of the Quarter IV 2018"

Conference and Banqueting Assistant

Fairmont Resort & Spa Blue Mountains - MGallery By Sofitel
07.2016 - 07.2017

Education

Certificate IV - Personal Trainer

National Women's Fitness Academy (NWFA)
Sydney
02.2024

Certificate III in Fitness - Personal Coach

Australian Institute of Fitness (AIF)
Sydney
06.2023

BBA - Hospitality

Blue Mountains Hotel Management School
Sydney
08.2018

Timeline

Guest Service Agent

W Sydney
09.2023 - Current

Membership Sales Representative

Bodyfit Glebe
01.2023 - 09.2023

Guest Service Agent

Virgin Australia
01.2022 - 11.2022

Guest Service Agent (Quarantine)

Adina Apartment Hotel Town Hall
02.2021 - 01.2022

Guest Service Agent

Adina Apartment Sydney Airport
11.2019 - 03.2020

Conference and Events Supervisor

Sofitel Sydney Wentworth
07.2017 - 07.2019

Conference and Banqueting Assistant

Fairmont Resort & Spa Blue Mountains - MGallery By Sofitel
07.2016 - 07.2017

Certificate IV - Personal Trainer

National Women's Fitness Academy (NWFA)

Certificate III in Fitness - Personal Coach

Australian Institute of Fitness (AIF)

BBA - Hospitality

Blue Mountains Hotel Management School

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Kamila Gainutdinova