Summary
Overview
Work History
Education
Timeline
Generic

Kamila Gainutdinova

Rockdale,NSW

Summary

Experienced hospitality professional with a strong background in front desk operations and a genuine passion for fitness and wellness. Seeking an admin job in a dynamic and wellness-oriented environment where I can utilize my customer service expertise, organizational skills, and enthusiasm for promoting a healthy lifestyle. Committed to contributing to a team of wellness-minded individuals on a part-time/casual basis.

Overview

8
8
years of professional experience

Work History

Fitness Trainer

BFT Global
Sydney, NSW
04.2024 - Current
  • Lead and assist exercise demonstration and delivery of daily programs, safely and effectively
  • Maintain a high standard of studio presentation, including daily equipment set up and pack down, regular cleaning and notification of maintenance items
  • Drive member engagement and foster positive relationships with all members, including during studio challenges

Fitness Coach and Personal Trainer

Fernwood Fitness
01.2024 - Current
  • Improved client fitness levels by designing and implementing personalized workout plans tailored to individual needs.
  • Boosted overall gym membership retention rates through consistent follow-up and exceptional client support.
  • Delivered high-quality group fitness classes, ensuring a safe and enjoyable experience for all participants.
  • Increased gym revenue by promoting and selling personal training packages to new and existing clients.

Guest Service Agent

W Sydney
09.2023 - 01.2024


  • Assisted guests with check-ins, account inquiries and any additional services needed.
  • Maintained consistent positive customer feedback.

Membership Sales Representative

Bodyfit Glebe
01.2023 - 09.2023
  • Identifying prospective members' health and fitness needs and tailoring the best possible membership solution for them.
  • Maintained consistent positive customer feedback.
  • Maintained organisation of the front desk & lobby area.


Guest Service Agent

Virgin Australia
01.2022 - 11.2022
  • Checking in guest within high pace environment
  • Rebooking flights, handling flight disruptions and cancellations
  • Boarding gates duties including boarding gates announcements

Guest Service Agent (Quarantine)

Adina Apartment Hotel Town Hall
02.2021 - 01.2022
  • Maintained up-to date policies of Hotel Quarantine program to ensure both employee safety and customer satisfaction.
  • Coordinated with Health and Police departments to ensure quarantine protocols are adhered to.
  • Assisting guests on essential requirements whilst in quarantine facilities.

Guest Service Agent

Adina Apartment Sydney Airport
11.2019 - 03.2020
  • Provide friendly customer service all while remaining calm during periods of high volume
  • Administering email inquiries and phone reservations with professionalism.
  • Created welcome cards/folders for VIP guests

Conference and Events Supervisor

Sofitel Sydney Wentworth
07.2017 - 07.2019


  • Awarded "Employee of the Quarter IV 2018"

Conference and Banqueting Assistant

Fairmont Resort & Spa Blue Mountains - MGallery By Sofitel
07.2016 - 07.2017

Education

Certificate IV - Personal Trainer

National Women's Fitness Academy (NWFA)
Sydney
02.2024

Certificate III in Fitness - Fitness Group Coach

Australian Institute of Fitness (AIF)
Sydney
06.2023

BBA - Hospitality

Blue Mountains Hotel Management School
Sydney
08.2018

Timeline

Fitness Trainer

BFT Global
04.2024 - Current

Fitness Coach and Personal Trainer

Fernwood Fitness
01.2024 - Current

Guest Service Agent

W Sydney
09.2023 - 01.2024

Membership Sales Representative

Bodyfit Glebe
01.2023 - 09.2023

Guest Service Agent

Virgin Australia
01.2022 - 11.2022

Guest Service Agent (Quarantine)

Adina Apartment Hotel Town Hall
02.2021 - 01.2022

Guest Service Agent

Adina Apartment Sydney Airport
11.2019 - 03.2020

Conference and Events Supervisor

Sofitel Sydney Wentworth
07.2017 - 07.2019

Conference and Banqueting Assistant

Fairmont Resort & Spa Blue Mountains - MGallery By Sofitel
07.2016 - 07.2017

Certificate IV - Personal Trainer

National Women's Fitness Academy (NWFA)

Certificate III in Fitness - Fitness Group Coach

Australian Institute of Fitness (AIF)

BBA - Hospitality

Blue Mountains Hotel Management School

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Kamila Gainutdinova