KAMILA GAINUTDINOVA
Sydney,Australia
Summary
Guest-focused hospitality professional with a background in luxury hotels, aviation and fitness coaching. Experienced in high-pressure, guest-facing roles and passionate about creating memorable moments through service excellence. Known for adaptability, empathy and a keen eye for detail. Now seeking to contribute as a Guest Experience Expert while committing long-term to growing within brand, events and communications pathways in the hospitality sector.
Overview
8
8
years of professional experience
Work History
Group Coach & Personal Trainer
Fernwood Fitness, BFT Town Hall, The Yard Gym
Sydney, Australia
01.2024 - 01.2025
- Led engaging group fitness classes, motivating diverse clients through tailored coaching
- Delivered personalized programs and built client loyalty through strong communication
- Supported members confidence and mindset key transferable skills to guest experience
Guest Service Agent
W Sydney (Pre-Opening Team)
Sydney, Australia
09.2023 - 01.2024
- Managed high-volume check-ins (588 rooms) during pre-opening launch period
- Delivered high-touch service, and navigated VIP requests with calm professionalism.
- Recognized for time management, flexibility and positive guest feedback.
Guest Service Agent
Virgin Airlines
Sydney Airport
01.2022 - 12.2023
- Handled flight disruptions and boarding gate operations under pressure
- Maintained exceptional customer satisfaction through fast resolutions
- Ensured boarding efficiency and clear communication across teams
Guest Service Agent
Adina Hotels (Sydney CBD + Airport)
11.2019 - 01.2022
- Delivered front desk services, check-ins, and concierge support.
- Managed safety protocols during COVID-19 restrictions
- Built rapport with regular guests and improved review scores
Events Supervisor
Sofitel Sydney Wentworth
07.2017 - 09.2019
- Coordinated banquets and conferences for up to 400 attendees
- Supported event planning, vendor liaison, and room setup
- Named Employee of the Quarter Q4 2018 for outstanding performance
Events Assistant
Fairmont Resort
Blue Mountains, NSW
07.2016 - 06.2017
- Supported the events team in executing weddings, conferences, and private events
- Assisted with floor plans, setup, guest communication, and admin.
Education
Certificate III & IV - Fitness
Australian Institute of Fitness
01.2024
Bachelor of Business - Hotel & Resort Management
Blue Mountains International Hotel Management School
01.2018
Skills
- Emotionally Intelligent Service Delivery
- On-Brand Communication & Guest Interaction
- Experience Curation
- Opera PMS & Front Desk
- Cross-Functional team Collaboration
- Narrative Thinking in Brand & Events Contexts
Languages
English (Fluent), Russian (Native), French (Basic)
Hobbies and Interests
Hospitality Branding, Hotel Marketing, Events & Styling, Fitness, Travel, Visual Content
References
References available upon request.
Timeline
Group Coach & Personal Trainer
Fernwood Fitness, BFT Town Hall, The Yard Gym
01.2024 - 01.2025
Guest Service Agent
W Sydney (Pre-Opening Team)
09.2023 - 01.2024
Guest Service Agent
Virgin Airlines
01.2022 - 12.2023
Guest Service Agent
Adina Hotels (Sydney CBD + Airport)
11.2019 - 01.2022
Events Supervisor
Sofitel Sydney Wentworth
07.2017 - 09.2019
Events Assistant
Fairmont Resort
07.2016 - 06.2017
Certificate III & IV - Fitness
Australian Institute of Fitness
Bachelor of Business - Hotel & Resort Management
Blue Mountains International Hotel Management School
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