KAMRAN MAQSOOD
Melbourne,Australia
Summary
Results-driven professional with extensive experience in enhancing customer relationships at Coles Supermarkets and executing profitable PPC campaigns at Eminent4u. Expertise in leveraging data analytics and strong interpersonal skills to optimize operations and marketing strategies. Proven ability to adapt and excel in fast-paced environments, contributing to significant business growth.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Coles Supermarkets Australia Pty Ltd
Melbourne, Victoria
04.2023 - 03.2024
- Responded to customer inquiries, providing accurate information about products and services.
- Delivered excellent customer service, resolving complaints in a timely and efficient manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support.
- Managed administrative tasks, including filing paperwork, updating databases, and generating reports.
PPC Executive
Eminent4u
Karachi, Pakistan
11.2021 - 10.2022
- Collaborated with the UK Head Office through regular meetings to align on business goals.
- Managed and optimized Google Ads campaigns, improving conversion rates and ROI.
- Analyzed data using Google Analytics to gather insights and inform campaign strategies.
- Developed conversion tracking and helped redesign landing pages to boost conversions.
- Efficiently managed PPC budgets to expand reach and achieve business objectives.
- Provided actionable insights to the SEO team to further optimize campaigns.
- Continuously tested and optimized ads to ensure the highest profitability.
Personal Banking Officer
Meezan Bank Limited
Karachi, Pakistan
11.2020 - 10.2021
- The purpose of this job is to focus on customer relationships, portfolio management, and tail management
Business Analyst
Ismail Sons
Karachi, Pakistan
02.2019 - 11.2020
- Collaborated with cross-functional teams, including procurement, sales, and operations, to gather and analyze business requirements for optimizing supply chain and inventory management in the steel and iron industry.
- Conducted detailed data analysis using tools like SQL and Excel to monitor inventory levels, track market trends, and forecast demand for construction materials.
- Collaborated with stakeholders across departments to define requirements for new projects.
Education
Master of Business Analytics -
Victoria University
true04-2025
MBA -
Iqra University
Karachi, Pakistan02-2020
BBA -
Iqra University
Karachi, Pakistan01.2018
Skills
- Data Analytics: Proficient in Python, R Studio, SQL, MongoDB, and Power BI
- Digital Marketing: Expertise in PPC campaign management, Google/Bing Ads, and digital marketing analytics
- Project Management: Experienced with MS Project for planning and execution
- Customer Relationship Management: Strong communication and interpersonal skills
- Problem-Solving: Skilled at handling pressure and delivering results efficiently
- Technical Proficiency: Microsoft Office
- Adaptability: Quick learner with a versatile skill set
Certification
- Certificate of Google Ad, Google, 2022
- Certificate of Digital Marketing, Digiskills.pk, 2021
- Certificate of Fundamentals Of Digital Marketing, Google, 2020
- Certificate of International English Language Testing System (IELTS), 2022, overall 6.5 bands with no band less than 6.
- Certificate of facilitation in job fair & start-up expo, Iqra University, 2018
- Certificate of Iqra University Model United Nation (IUMUN), 2016, Intra.
Co-Curricular Activities & Projects
- Participated in Iqra University Model United Nations (2016 Intra), a Declamation Speech competition, and the "Let's Talk" event.
- Developed a research report on Perceived Organizational Support, Employee Engagement, and their impact on front-line employees.
- Completed a Digital Marketing project, covering strategies and implementation techniques.
- Created an Idea Pitch & Business Canvas Model as part of an Entrepreneurship course.
- Conducted a report on Human Resource Management processes during a company visit to Inbox.
- Attended a session by a digital marketing company as part of a Digital Marketing course at Victoria University.
- Participated in a session by Visy, learning about their recycling initiatives and sustainability practices.
Affiliations
- Swimming and Badminton
- Exercise and Fitness
- Reading Books and Newspapers
- Traveling and Exploring New Cultures
- Playing and Watching Cricket
- Listening to Podcasts
- Attending University Class Sessions
Languages
English
Full Professional
Urdu
Native/ Bilingual
Hindi
Professional
References
References available upon request.
Timeline
Customer Service Representative
Coles Supermarkets Australia Pty Ltd
04.2023 - 03.2024
PPC Executive
Eminent4u
11.2021 - 10.2022
Personal Banking Officer
Meezan Bank Limited
11.2020 - 10.2021
Business Analyst
Ismail Sons
02.2019 - 11.2020
- Certificate of Google Ad, Google, 2022
- Certificate of Digital Marketing, Digiskills.pk, 2021
- Certificate of Fundamentals Of Digital Marketing, Google, 2020
- Certificate of International English Language Testing System (IELTS), 2022, overall 6.5 bands with no band less than 6.
- Certificate of facilitation in job fair & start-up expo, Iqra University, 2018
- Certificate of Iqra University Model United Nation (IUMUN), 2016, Intra.
Master of Business Analytics -
Victoria University
MBA -
Iqra University
BBA -
Iqra University
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